Senior Solutions Architect - HCM/HRIS/ADP Specialist

Senior Solutions Engineer - HCM/HRIS/ADP Specialist

We’re seeking a talented, customer-obsessed solutions engineer with direct experience with ADP Workforce Now and technical implementation expertise to join our team at this pivotal moment—someone who understands that our customers are key to our success, and delivering high-impact solutions is key to theirs.

This exciting role sits at the forefront of what we do at Flatfile. As a Senior Solutions Engineer with HCM specialization, you'll work closely with enterprise customers in the HCM space including ADP, driving the technical implementation of our platform to ensure seamless integration into diverse client environments. By collaborating with our Product and Engineering teams, you'll design, configure, and deploy solutions that fully leverage Flatfile’s data onboarding capabilities. While technical implementation is at the core of this role, you’ll also engage directly with customers to refine integrations, ensuring their unique needs are not only met but exceeded.

This role reports to: Jevon Wild, Manager of Solutions Engineering

This role may be listed at other companies as:

- Senior Solutions Architect

- Senior Customer Engineer

- Senior Data Conversion Analyst

- Senior Integrations Engineer

Why are we hiring for this role now?  

Flatfile is experiencing rapid growth, especially among larger clients with complex data integration needs. We’re excited to bring in a Senior Solutions Engineer who can help us meet these demands by refining and scaling our technical implementation processes. This role is pivotal in ensuring our customers experience a smooth, efficient integration of Flatfile’s platform, directly impacting their success and satisfaction with our solutions.

The job

As a Senior Solutions Engineer at Flatfile, your initial focus will be implementing Flatfile within ADP. This entails implementing the solutions and strategies proposed during the pre-sales phase, culminating in a seamless and effective integration of Flatfile's solutions into the customer's operations. You will be designing and writing solutions documentation to ensure the initial promise translates into tangible results for our customers. Additionally, you will assist in growing our HCM customers as new opportunities arise. You will be the technical advocate responsible for building POC’s and demos as additional use cases arise. 

The main challenge in this dual-phased role is embodying the full-stack capabilities of a Solutions Engineer. This unique position requires not just the technical expertise to develop and implement solutions, but also the continuity of care to accompany the customer through the entire journey without the traditional hand-off to another team. This approach demands a blend of technical proficiency, problem-solving skills, and a customer-first mindset to ensure success and customer satisfaction.

Consider playing if the following sounds like you:

Platform Implementation: Lead the configuration and customization of Flatfile’s data exchange platform, ensuring a smooth integration into  customer workflows and systems

Solution Design: Partner with customers and internal teams to create tailored solutions using Flatfile’s SDKs, APIs, and transformation hooks that address complex data onboarding challenges

Technical Troubleshooting: Identify and resolve technical issues during the implementation phase, ensuring that data is accurately mapped, validated, and transformed

Custom Data Workflows: Design and build customized data pipelines to automate data cleaning, validation, and mapping processes, ensuring adherence to required format.

Internal Collaboration: Work closely with Product and Engineering teams, providing feedback on customer use cases and identifying opportunities for platform improvements

Customer Interaction: Collaborate directly with customers during setup to understand their technical requirements, ensuring a smooth implementation experience.

Standout candidates will have:

• Experience in ADP implementation or data conversion

• 5+ years of experience in software engineering, solutions architecture, or technical implementation roles

• 2+ years of experience in customer-facing technical roles

• Demonstrated proficiency and deep, production-level full-stack experience in TypeScript and/or JavaScript

• Strong understanding of APIs, data ser