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Service Account Manager
WorldLink USUnited Statesfull_timeVerifiedPosted 21 Dec 2024
About the role
TITLE: Service Account Manager
POSITION TYPE: Full Time (W2)
LOCATION: Plano, TX
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for a Service Account Manager who will be responsible for, under minimal supervision, serving as the primary customer interface and service program manager. Fully accountable for tactical delivery and execution of Strategic Objectives for assigned customer account(s). Act as Care’s key strategic interface with Carrier and Sales account team.
You will be responsible for reporting and forecasting of business performance. You will be responsible for daily customer satisfaction with post-sales support activities for product handling. An individual contributor that is fully proficient in applying established standards; knowledge based acquired from many years of experience in a particular area. Works independently, and is considered a seasoned and experienced professional with adequate understanding of own area. Determines approach to work, and is monitored/supervised based more on a milestone basis and at key deliverable junctures.
Role and Responsibilities:
POSITION TYPE: Full Time (W2)
LOCATION: Plano, TX
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit https://worldlink-us.com .
WHO we’re looking for:
We are looking for a Service Account Manager who will be responsible for, under minimal supervision, serving as the primary customer interface and service program manager. Fully accountable for tactical delivery and execution of Strategic Objectives for assigned customer account(s). Act as Care’s key strategic interface with Carrier and Sales account team.
You will be responsible for reporting and forecasting of business performance. You will be responsible for daily customer satisfaction with post-sales support activities for product handling. An individual contributor that is fully proficient in applying established standards; knowledge based acquired from many years of experience in a particular area. Works independently, and is considered a seasoned and experienced professional with adequate understanding of own area. Determines approach to work, and is monitored/supervised based more on a milestone basis and at key deliverable junctures.
Role and Responsibilities:
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Assist in reporting results and forecasting anticipated areas of concern.
- Assist in negotiating Contractual Terms and Conditions with Trade Customers for Reverse Logistics, Seed Stock and Product Performance.
- Assist in negotiating the reduction of penalties associated with product and service performance.
- Improves key performance metrics for internal and external customers by developing a deep understanding of the customers' business.
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