Senior Manager, Advanced Analytics – Sportsbook

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States. FanDuel Group consists of a portfolio of leading brands across mobile wagering including, America’s #1 Sportsbook FanDuel Sportsbook, its leading iGaming platform FanDuel Casino, the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states and Puerto Rico with approximately 17 million customers and 31 retail locations.

The company is based in New York with offices in Los Angeles, Atlanta and Jersey City, as well as in Canada, Scotland, Ireland, Portugal, Romania and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

We are looking for a Lead Advanced Analytics Analyst to join our team in Customer Operations. The analyst will support stakeholders across the online sportsbook product and customer service. They will play an important role in assisting with the development of projects focused on improving the sportsbook product customer experience. They will be responsible for journey mapping, monitoring customer service contacts and KPIs to identify pain points and measure the success of product initiatives. In time, a successful analyst will be able to effectively illustrate the sportsbook player experience based on available customer data. They will use this data to provide actionable insights to relevant teams.

THE GAME PLAN
Everyone on our team has a part to play

• Deliver analytical insights and implications through the customer lens that supports and guides strategic thinking.
• Leads a team of professional analysts focused on both business results as well as employee mentoring and personal growth.
• Engage and influence C-Level executives & leaders with strategic recommendations based on customer analytics.
• Key leader in Voice of the Customer & Insights, supporting the integration of efforts in Customer Analytics, Data Science, Customer Research, Competitive Intelligence, Customer Service, and Advanced Analytics.
• Identifies and communicates key responsibilities and practices to ensure the organization promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
• Evaluate existing user journeys across all aspects of Sportsbook, including but not limited to Marketing, Product, Commercial, Engineering, Fraud and Payments.
• Responsible for business case development, big data analytics and/or modeling using tools (Ex. Including but not limited to Tableau, Quantum Metrics, Amazon Redshift, Amplitude, Azure, Salesforce) as well as delivery of insights.
• Quantifies significance of data variances, applies an array of statistical methods ranging from traditional to newly developing within the Big Data space.
• Work closely with Product, Commercial, Marketing, Customer Service and other teams to understand analytical and reporting requirements and turn these into tracking specifications for the development teams.
• Supporting the production and distribution of web data and insights across the business
• Responsible for strategic business recommendations through data gathering and analytics using advanced modeling techniques to predict outcomes. 
• Familiarity with databases and tools such as Tableau, Salesforce, Amazon Redshift.