Sr. Associate, Commercial Payments Optimization Consultant

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at our company. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in FNBO’s 8 state footprint.

Summary of the Job:

 

The Strategic Consultant for Payments Optimization designs and delivers strategic and business development initiatives that improve efficiency and effectiveness of a high performing Commercial Payments team. This team plays a critical role in strategy execution by ensuring collaboration across business groups and market sectors. Our work encompasses multiple elements (facilitated learning, coaching, incentives, certifications, sales tools, and market events) that influence both the employee and customer experience.

The Strategic Consultant plays a critical role in positioning Commercial Payments for future growth by leading enterprise initiatives and collaborating across key bank-wide stakeholders (Product, Marketing, Finance, Audit, Communications and Learning & Development as examples).

As a member of the Commercial Payments Optimization team, this individual builds relationships and fosters a culture of collaboration across the enterprise to ensure employees have the knowledge, resources and tools to not only grow new business, but also their careers at FNBO. The Payments Optimization team is the equivalent to an internal, in-house strategy consulting team with a focus on the success of one client, the FNBO team.

About This Role:

 

Payments Optimization:

Foster a culture of continuous learning and development by supporting all aspects of learning, coaching and incentive strategies for Commercial Payments business lines including strategic Treasury Services, Global Banking and Commercial Card.  Supports Industry experts with deep business acumen supporting highly sophisticated customers:  Payment Advisors, Global Business Development Directors, Commercial Card Account Managers, Channel Banking Executives, Community Association Banking Sales.

 

Collaborate with senior leaders and stakeholders to promote understanding and alignment of go-to-market strategies, including product roadmaps, enhancements, target markets, and sales use cases. Serve as a talent coach helping to develop knowledge, proficiency and confidence to consult with customers and propose solutions.

 

Set strategic framework and best practices for sales approach, including sales playbooks, presentation templates, technical demonstrations, and competitive intelligence.

 

Support strategy for customer experience and in-market customer events that position FNBO employees as strategic partners and industry thought leaders.   Develop strategies to build employee expertise to be viewed as a trusted advisor (internally and externally).

Performance Optimization:

Partner across the enterprise to champion continuous process improvement initiatives. This includes facilitating discovery discussions, mapping the CX and EX to identify opportunities, summarizing the key findings and recommending solutions to generate revenue, increase efficiencies and optimize business strategies.

 

Ensure consistency in sales tools and technology, by establishing best practices for usage and partnering with leaders to set expectations and hold teams accountable for usage.

 

Provide dashboards, pipelines and leaderboards to promote a high-performance culture.

Strategy Development:

Support strategy development and annual planning for individual line of business with senior leaders to ensure alignment of business goals.

 

Partner with Commercial Payments leaders to define and