Director, Hub Operations - NC (across all market)

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

As Hub (Clinical) Operations Director, you will serve as the operations leader for the North Carolina market, directing activities across Cityblock’s interdisciplinary member-facing care teams, and leading practice operations in support of Cityblock’s clinical teams.

You will work with your team of care team leads and clinical operations manager to provide leadership, oversight and support for daily management, and develop strategic plans to improve current processes with an emphasis on “scaling the model” to serve our growing patient population. Because Cityblock is a new and rapidly growing startup, this role is responsible for process development and improvement, as well as execution at scale, in both existing and future lines of business.

This role reports to the North Carolina Sr. Director of Operations, and will work closely with the region’s Clinical Team, and functional roles at Cityblock’s based headquarters.

Requirements for the Role:

• You have a bachelor’s degree (preferred Masters in Business/Health Administration, MSN) with active RN License and 7+ years of experience managing diverse operations teams with 3+ years managing multiple locations (preferably 5+ locations) 
• Familiarity with the healthcare landscape and community health needs of the North Carolina
• You have experience and comfort working within a high-paced, ever-evolving startup environment, working with operators, technologists and clinicians
• You have operated in a value-based care (e.g. capitated arrangements, ACO) or multi-payor setting where you were accountable for achieving success against key performance metrics
• You have hands-on operations leadership experience; you’ve built and improved teams, built deep stakeholder relationships, and driven high-fidelity, field-based operations
• You have excellent project/process management skills (particularly with modern tool suites built off of cloud-based collaboration), and you are rigorous, energetic, agile, flexible, and aren’t afraid to do the work yourself 
• You comfortable with managing to metric based performance measures and proven ability to drive measurable results.  
• You have been accountable to a multi-million dollar PNL (Preferably 10MM+) and are comfortable with OPEX management 
• You are familiar with regulator