AMEX Data & Operations Auditor

Job Type:

Regular

Work Location:

Market - AMRET - FL - Orlando 71

Overview:

Job Summary:We are seeking a detail-oriented and analytical Data and Operations Auditor to join our team. The ideal candidate will have a strong background in data analysis and will be responsible for conducting time audits, analyzing geolocation data, tracking unable visits, and auditing audio visits. This role requires a keen eye for detail, excellent problem-solving skills, and the ability to work with large datasets to provide actionable insights.Key Responsibilities:

• Time Audits: Conduct thorough audits of time logs to ensure accuracy and compliance with company policies. Identify discrepancies and provide recommendations for improvements.
• Geolocation Analysis: Analyze geolocation data to track and optimize the movement and efficiency of field personnel. Provide insights on travel patterns and identify areas for improvement.
• Unable Visit Tracking: Monitor and analyze data related to unable visits. Identify trends and root causes and work with relevant teams to develop strategies to reduce the number of unable visits.
• Auditing Audio Visits: Review and audit audio recordings of visits to ensure compliance with company standards and protocols. Provide feedback and recommendations based on findings.

Qualifications:

• Practical knowledge of data collection, processing, and visualization
• Proficiency in data analysis tools and software (MS Office Suite, Salesforce).
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.

Preferred Qualifications:

• Experience in auditing and compliance roles.
• Familiarity with audio analysis tools and techniques.
• Hands-on experience in interpreting complex datasets and delivering actionable insights.

Key Competencies:

• Analytical Thinking: Ability to analyze complex data sets and provide actionable insights.
• Attention to Detail: Meticulous in reviewing data and identifying discrepancies.
• Communication: Strong ability to communicate findings and recommendations clearly and effectively.
• Problem-Solving: Proactive in identifying issues and developing solutions.

• Technical Proficiency: Skilled in using data analysis tools and software.

Job Description:

• Evaluate photo and audio recording audits from field agents based on program expectations and MBO requirements

• Participate weekly in auditing field performance by listening to and scoring audio recordings, reviewing photo submissions, and providing manager-level coaching and feedback to field team leadership to drive performance improvement

• Escalate to Program Management any concerning findings throughout audit process

• Provide insight and feedback from specific agent recordings to Regional Managers to aid in team coaching opportunities

• Generate reports and tracking process for number of recordings and audio issues observed during evaluations

• Work closely with national operations manager and rest of operations team to continually identify areas for process improvement

• Manage process for new hire integration into and terminated employee removal from client-based systems

• Issue supplies, materials, and equipment to Field

• Monitor quantities and communicate inventory needs/shortages

• Conduct routine stock inventory reconciliation

• Distribute Scheduled and Ad hoc reporting as assigned within specified time-frames

• Partner with key stakeholders to provide operational support for both field management and internal teams

• Communicate in a timely and professional manner with all employees and internal stakeholders

• Contribute to a positive new hire experience by entering accurate and detail oriented data

• Maintain excellent data integrity within all operations related systems

• Manage and troubleshoot access to all operations related systems

• Ensure new agent information is appropriately communicated to internal/external clients (uniforms, badges, business cards, system usernames/passwords, etc.)

• Provide accurate and timely information in response to all inquiries and general correspondence

• Effectively create and maintain reporting spreadsheets

• Maintain a high-level of customer service throughout all inbound/outbound communications

• Remain proactive in anticipating problems and work to resolve them qu