Senior Manager, B2B Account Recovery

Job Title: Senior Manager, B2B Account Recovery

Role Summary:

At inKind, we partner with restaurant operators through innovative financing solutions designed to fuel growth in the hospitality industry. The Senior Manager, B2B Account Recovery is a senior individual contributor responsible for owning and executing inKind’s B2B recovery strategy across our restaurant partner portfolio.

This role sits at the intersection of finance, legal, and partner relationships. You will independently manage complex, high-dollar, and high-risk accounts, lead negotiations with ownership groups and operators, and drive recovery outcomes that protect inKind’s financial position—without undermining long-term partner trust.

This is not a call-center or transactional collections role. It requires sound business judgment, comfort with ambiguity, and the ability to engage senior restaurant stakeholders as a peer while navigating sensitive financial situations.

Who You Are:

• Senior-level B2B negotiator: You’re comfortable leading complex financial recovery conversations with business owners, operators, and executive stakeholders
• Calm under pressure: You maintain composure, credibility, and authority in high-stakes, adversarial, or emotionally charged situations
• Commercially minded: You understand business performance, cash flow, and financial risk, and can interpret P&Ls and contractual obligations
• Independent and accountable: You take full ownership of outcomes, from early risk identification through resolution
• Relationship-driven: You know how to be firm without being destructive, balancing recovery with long-term partnership value
• Hospitality-aware: You understand the operational and margin realities of restaurant businesses and factor them into recovery strategies

Responsibilities / Essential Functions:

B2B Recovery Ownership

• Own a portfolio of complex B2B restaurant partner accounts, with responsibility for recovery strategy, execution, and outcomes
• Lead direct negotiations with restaurant owners, operators, and hospitality groups regarding delinquent balances and contractual obligations
• Structure and negotiate payment plans, restructures, and settlements that balance risk mitigation with long-term partner viability

Risk, Contracts & Legal Collaboration

• Review contracts, payment terms, and partner performance to identify early warning signals and escalation triggers
• Coordinate with Legal on enforcement actions, including the filing and maintenance of UCC-1 financing statements, defaults, and other remedies
• Partner closely with Legal and Finance to align recovery actions with regulatory, contractual, and business priorities

Strategy, Process & Insight

• Design and refine scalable, B2B-appropriate recovery strategies, workflows, and escalation paths
• Leverage data, CRM, and financial systems to track account health, recovery progress, and portfolio risk
• Provide clear, actionable insights to leadership on trends in delinquency, exposure, recovery performance, and partner behavior
• Influence upstream improvements in underwriting, partner onboarding, and payment structures based on recovery learnings

Cross-Functional Leadership (Without Direct Reports)

• Act as the subject-matter expert for B2B recovery across Legal, Finance, and Partner Success
• Set standards for tone, professionalism, and partner engagement during recovery interactions
• Support Partner Success teams on difficult conversations without owning day-to-day customer management

Minimum Qualifications:

• 6–8+ years of experience in B2B collections, account recovery, credit, or receivables management
• Demonstrated experience managing complex, negotiated recoveries rather than high-volume transactional collections
• Strong understanding of commercial contracts, payment structures, and business lending concepts
• Proven ability to lead sensitive financial negotiations with senior business stakeholders
• Experience using CRM, financial, and reporting tools (e.g., Salesforce, HubSp