Overview

Position Summary

The Food & Beverage supervisor plays a key leadership role in creating exceptional member experiences by ensuring consistent, high-quality service across all dining, banquet, and event outlets. This position leads front-line service teams with a focus on hospitality, operational excellence, training and development, and team engagement - aligned with Kalamazoo Country Club's vision of elevating the club dining experience. 

 

As part of the KCC F&B leadership team, this role helps bring to life our mission of crafting extraordinary dining experiences through teamwork, service precision, warmth, and a commitment to excellence. 

 

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a passionate team with a high focus on guest satisfaction
• You will develop and grow your skills into an exciting career of hospitality

Responsibilities

Core Responsibilities

Leadership & Culture

• Lead by example, modeling KCC’s values of warmth, professionalism, hospitality, and member-first service. 
• Motivate, coach, and mentor staff to build a collaborative, cohesive team committed to service excellence.
• Reinforce KCC’s F&B vision: hospitality is not just service—it is the creation of memorable experiences.
• Conduct pre-shift huddles, communicate daily goals, business needs, service standards, and special events.

Operational Management

• Oversee daily F&B operations including restaurant, banquet, events, and service staging areas.
• Ensure proper room setups, table layouts, event staging, and style consistency in accordance with service standards. 
• Monitor labor forecasts, daily staffing needs, scheduling, and payroll accuracy.
• Maintain inventory control and ensure proper handling, storage, and use of equipment and supplies.
• Guide safe and efficient execution of opening, closing, and cleaning procedures.

Service Excellence & Member Experience

• Maintain a strong presence on the floor to support team members, engage with members, and manage service flow.
• Resolve guest concerns professionally and promptly, ensuring a positive outcome and member satisfaction.
• Promote personalized service, anticipating member preferences and enhancing the guest connection experience.
• Ensure all team members deliver thoughtful, attentive, and consistent service.

Training & Staff Development

• Conduct ongoing training for new and existing staff, focusing on service standards, menu knowledge, Northstar POS, safety, and communication.
• Provide coaching, performance feedback, corrective support, and recognition.
• Support the development of team leads and high-performing staff.
• Reinforce continuous improvement and learning within the department.

Communication & Collaboration

• Communicate daily operations and service goals clearly to staff and leadership teams.
• Collaborate closely with culinary, banquet, event planning, bar operations, golf services, and club leadership to ensure unified service delivery.
• Report operational concerns, opportunities, and service feedback to management promptly.

 

Qualifications

What You Need for this Position

Physical Expectations

• Able to stand or walk for extended periods (up to 8+ hours).
• Able to lift, carry, bend, push, and move up to 40 pounds occasionally.
• Capable of setting up equipment, furniture, staging, and supplies as needed.
• Able to work safely around cleaning chemicals, equipment, and crowded environments.

Skills & Leadership Competencies 

• Strong leadership presence with clear communication and coaching skills.
• Able to effectively prioritize, delegate, and manage staff performance. 
• Strong problem-solving skills with sound judgment and composure.
• Excellent verbal and written communication skills with strong attention to detail.
• Fluent in English; bilingual abilities are a plus.

Professional Expectations 

• Passion for hospitality, service excellence, and crafting memorable experiences. 
• Strong knowledge of service standards, POS systems, and event operations.
• Previous supervisory experience in hospitality, club environment, restaurant, or banquet operations preferred.

Core Values Alignment

• Contributes to a culture of hospitality, pride, and ownership.
• Demonstrates integrity, teamwork, and commitment to member satisfaction.
• Takes initiative and supports consistent impr