Security Officer - Level 1

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                                          Security Officer

DEPARTMENT:                                               Security

GRADE/FLSA STATUS:                                 H9--Non-Exempt

BADGE TYPE/COLOR:                                 Key--Blue

REPORTS TO:                                                 Supervisor, Security, DR Security Supervisor

SUPERVISES:                                                  N/A

 

JOB SUMMARY:

Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (TRAINEE):

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Chain of Command: Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)
• BOC: Classroom Training of expectation during Security Officer Trainee’s training period
• One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test
• Five (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shift
• Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1):

• Verify and guard all currency transfers
• Post at all entrances to enforce policies and enforce Project 21
• Resolve customer disputes professionally

• Verify and escort Game Technicians

• Issue and inventory badges for visitors and vendors

• Provide and maintain service standards to guests as set by department

• Work closely with surveillance

• Work closely with Cherokee Emergency Services

• Retrieve and verify lost and found items

• Patrol parking lots (Per approval of Risk Management); direct traffic; assist with valet parking

• Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):

• Demonstrate advanced proficiency in Level 1 duties
• Demonstrate proficiency in report writing
• Respond to emergency situations calmly
• Resolve customer disputes professionally
• Successful rating on last performance appraisal
• Successfully pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
• Pass an Internal Control test with a score of 85 or above
• No more than (5) attendance points
• Must obtained level two (2) Security Department for at least (3) months continuous employment
• No more than (1) minor (36.3) write up within a year

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3A):

• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required

• Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
• Possess and demonstra