Account Manager, Residential

 

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

 

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Traka Americas for an Account Manager, Residential.

 

Part of Global Solutions, Traka Americas is the manufacturer of one of the world's first electronic key management systems.  We are the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. Traka operates in a wide variety of markets such as Healthcare, Education, Commercial Enterprise, Critical Infrastructure, Government, Hospitality & Gaming, and more.

Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.

 

Your Role in Keeping the Future in Safe Hands…

 

As the Account Manager, Residential for the Global solutions division of ASSA ABLOY, you will play a crucial role within the sales team to deliver strong organic growth in assigned end user accounts through world class service, subject matter expertise, and execution of account management strategies which ensures Traka key & equipment management solutions provide a continuous ROI for every customer.  You will collaborate with a team of professional and fun people from diverse backgrounds across the Americas and globe to make it happen.  You operate with integrity and humility, place the customer at the center of everything you do, and take pride in your work - especially the details.  You’re able to confidently engage end users and partners on technical and non-technical levels. You love to be part of a fast-growing organization with a fun and collaborative culture. 

 

Reporting to the Director, Residential, you are motivated, enthusiastic, and eager to execute account management plans and tasks that proactively engage existing customers leading to strong organic growth and solution adoption. You are fanatical about the customer experience, a confident communicator and rapport builder who loves meeting with and educating customers on technology solutions both face to face and online as required. You are highly organized and accurate when working with CRM and related information systems. You possess a background in a residential sales or account management role and experience working with software-based technical solutions.

 

This is a customer facing role which always requires the highest level of customer service. The role will perform responsibilities following all company standards, policies, and procedures.

 

 

What you will do…

• Function as a primary point of contact for assigned accounts working with the sales and business development teams to evolve and execute account management plans which fosters strong organic growth in-line with targets.
• Facilitate customer ‘health-check’ meetings and bring in resources to review opportunities, projects, support cases, and present high level product updates; and capture voice-of-customer ensuring meeting notes and actions are well-documented.