Senior User Researcher - Partner Tech (all genders)

THE ROLE AND THE TEAM

Location: Berlin
Contract: Full-Time
Job Category: Product Design, User Research & User Experience 
Experience Level: Professional Level
Department: Zalando SE
Reports to Design Manager Partner Tech Foundation
Overall Team Size ~30 product designers, content designers and user researchers within Partner Tech 

As a Zalando Senior User Researcher, you will support product ideation and optimization through evaluative and generative research. You ensure that bad ideas fail early – and you inspire colleagues to iterate good ideas into great solutions. 
You will impact a wide variety of products – from startup ventures to B2B solutions – in addition to Europe’s largest fashion portal. You will study a diverse range of customers, including high-profile fashion brands, style bloggers, internal users of enterprise software, and approximately 34 million consumers served by our flagship product.
Zalando’s Product Insights and Design teams employ an evolving mix of traditional user-centred methodologies, Lean UX practices, and design thinking. Researchers work closely with designers and product managers to build the right solutions. User Researchers at Zalando collaborate with our Product Designers, Product Managers, and the rest of the community to determine what features to build, how they should behave, and incoming projects’ priorities. To be most effective, we also build strong relationships with other internal teams.
 

INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit. 
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process. 
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy

Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE'D LOVE YOU TO DO (AND DOING)

• Research the needs of our fashion brand and retail partners to improve our partner-facing platforms 

• Apply a diverse range of qualitative and quantitative methodologies to facilitate a deep understanding of our partners

• Inspire your colleagues with your broad methodological toolbox and bend the boundaries between user research, analytics, behavioural economics and related disciplines

• Analyse and triangulate discrete data types (e.g. primary/secondary, attitudinal/behavioural, qualitative/quantitative) to deliver a single-source-of-truth to the business

• Team up with stakeholders and empower them to run tactical research on their own

• As an integral part of our Product Insights & Design team, help us to tackle key partner problems and build foundational frameworks like personas and journey maps

WE'D LOVE TO MEET IF YOU

• Communication. Your stellar storytelling skills allow you to deliver customer insights straight to your stakeholders’ hearts and brains. You’re a seasoned facilitator of engaging, impactful workshops. You are fluent in English and - ideally - at least one other European language (though not necessary).

• Strategy. You have previous experience advocating for and leading strategic research initiatives and the ability to pitch research findings to director-level stakeholders.

• Planning. You shape the research agenda. You plan and execute a wide variety of studies independently – interviews, diary studies, usability tests, surveys, workshops, etc. – across the entire product lifecycle.

• Methodology. You know when to do what, and why. You identify the key research questions, choose the best method(s), recruit the right people, lead interviews, and play a key role in synthesising and communicating insights. You have stellar quantitative and qualitative analysis skills. You master the art of creating surveys and interviews that lead to powerful insights. 

• Prioritisation. You balance high-quality research with short deadlines and highly iterative cycles.

• Collaboration. Y