Team Manager - Customs, IS Operational Experience

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Fortune 500
• Globally unified systems

Job Description

The Team Manager in the Customs Development team will manage an agile team responsible for a legacy application, CFIT, and will participate in defining and applying managed services within the development team.  CFIT is a core business application designed to facilitate customs and government agency filings, providing:

• A consistent level of service and data to our customers,
• Operational efficiency that is aligned with our business processes,
• Comprehensive compliance with governmental agencies and customer requirements ,

The Team Manager is responsible for coaching and mentoring their team members, supporting their growth, and ensuring they have the tools and training necessary to perform their job.  The Team Manager is responsible for ensuring their team understands expectations and how their work is tied to the Operational Experience Portfolio performance.  The Team Manager is responsible for working closely with the business to understand and prioritize work coming into the team.  The Team Manager will manage enterprise risk, provider relationships and/or assets as required by the Portfolio Leader.

The Team Manager will report into the Senior Manager of the Customs Development Team and work directly with the program leadership and product management, as well as stakeholders across the company.

KEY RESPONSIBILITIES

• Support people's development and career growth
• Develop strategic partnership with respective business stakeholders
• Aligned with Portfolio management
• Understand, support, and communicate the Global IS vision and strategy
• Embrace the Process Architecture, including Lean, Agile, and Scaled Agile Framework principles and practices
• Ensure the availability, security and performance of Portfolio systems
• Deliver tangible business value through execution of a Portfolio's initiatives, programs and projects
• Deliver continuous improvement across IS operational responsibilities with measurable outcomes
• Ensure their people understand how their work is tied to outcomes

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

• Downtown Seattle
• Federal Way
• Lynnwood
• Bellevue (Factoria)

Qualifications

MINIMUM QUALIFICATIONS

• Personal and professional alignment with Expeditors culture and ten critical success factors
• Proven experience as a logistics and technology oriented leader
• Strong leadership, management, financial, communication and execution capabilities
• Experienced  problem solver, strong collaborator and able to provide clarity around complex topics
• Experience with DevSecOps, Lean, Agile and the Scaled Agile Framework (SAFe)
• Assertive personality, interpersonal, action and outcome driven leadership
• Ability to actively inspire, coach, mentor and motivate
• Ability to promote autonomy, mastery and purpose, through empowerment and creating leaders

DESIRED QUALIFICATIONS

• Prior team management experience
• Prior Customs Brokerage experience through development and/or operational experience
• Prior experience working on software development teams

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Additional Information

Expected base salary:  $95,000 to $180,000

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commu