Receptionist/Concierge Coordinator [No remote]

Under general supervision, provides reception coverage and as a backup for Concierge for IHG Hotels & Resorts Corporate Office [Dunwoody/Atlanta] and general office support for the Corporate Services department in accordance with the Company’s standards. 

Onsite work schedule:  7:00am – 4:00pm / 5 days a week [Monday – Friday]; No remote

Your day to day 

• Receive visitors (i.e., vendors, applicants, clients, etc.) as appropriate.
• Respond to visitors’ routine inquiries, complaints; refer complex problems to manager; notify appropriate parties of guests or deliveries.
• Ensure that lobby reception area is always neat and presentable; serve as host/hostess and ensure beverages are available for guests.
• Schedule Lobby conference rooms as needed.
• Responsible for validating parking passes as appropriate.
• Responsible for processing name badges for guests and visitors.
• Maintain a consistent, high-quality customer-focused orientation.  Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why if service cannot be provided.  Respond to individuals in manner and timeframe promised or follow-up to explain status.  Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.
• Serve as Backup for the concierge in the booking of corporate meetings.  Coordinate meeting room configurations and set up with Porter. Liaison with the Global Tech team regarding audio-visual requirements and technical issues. 
• Escalate any Facility issues to the IHG Facilities team or Building management. 

What we need from you

• High School Diploma or equivalent.           
• At least one year as a receptionist or customer service representative in a corporate environment. 
• Strong customer service focus and a positive attitude.
• Effective oral and written communication skills for the purpose of conveying information to internal and external customers and when greeting visitors. 
• General knowledge of Company organizational structures/functions preferred to direct calls and visitors.
• Effective problem-solving skills, organizational skills and time management.
• Ability to work with all levels internally and externally and to work independently with minimal supervision.
• Strong PC skills including proficiency in a variety of software packages (i.e. Excel, WP, Microsoft Word, PowerPoint, Outlook, e-mail, etc.)
• Work Environment - 
  • Office, warehouse, storage rooms. 
  • This position requires the ability to lift up to 20 pounds and push furniture, carts, dollies, equipment, etc.

Location – Atlanta, GA [Dunwoody]; Onsite 7:00am – 4:00pm / 5 days a week [Monday – Friday]; No remote

The salary range for this role is $16.16 to $22.75 per hour.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?