Manager, Short Term Disability Claims

Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania); Work from Home

 

 Work Arrangement:

Hybrid : Employee will work 3 days a week in a Lincoln office

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 75457

 

The Role at a Glance

 

We are excited to bring on a highly motivated Claims Team Manager to our ever-growing Organization! 

 

As a Claims Team Manager, you’ll be responsible for coaching and developing a team of claims specialist, navigating individual and team priorities, and supporting organizational initiatives with a strong emphasis on relationship building and change management. If you enjoy working with people and helping them achieve their best, then please read on!

What you'll be doing

•    Managing and evaluating individual and team performance, while taking appropriate action to meet or exceed performance standards 
•    Ensuring claims processing is consistent with applicable policies, procedures and department guidelines
•    Providing training and development opportunities, including stretch assignments, for team members. This includes giving honest and open feedback to aid in the development of talent
•    Identifying areas of opportunity on both an individual and organizational level, and working with other managers to drive improvement through various initiatives
•    Ensuring that top talent is hired and retained within your assigned area of responsibility
•    Reviewing and resolving more complex escalated issues and concerns
•    Collaborating with distribution teams to ensure customer expectations are considered and addressed

•    4 Year/bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Insurance (Minimum Required)
•    2+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)
•    Demonstrated strong relationship management skills with internal and external clients (e.g. customers, management, peers and colleagues) and a proven ability to develop collaborative approaches
•    Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail

What we’re looking for

•    Experience in navigating through environments with significant change
•    Experience in defining problems, collecting data, establishing facts and drawing valid conclusions, and evaluating trends in data or information
•    Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook
•    Project management skills including the ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines

Application Deadline

Applications will be accepted through November 28th, 2025, and posting may come down earlier due to applicant volume. 

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

 

The pay range for this position is $69,000 - $124,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards