Tech Support Lead

About EVPassport:

EVPassport is the technological evolution of EV charging software and hardware for forward-thinking companies around the world who place high value on the satisfaction of their customers. Developed with a deep understanding of Enterprise SaaS, our team establishes solutions best fit for your business needs.

We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.

EVPassport is changing the EV Charging experience, and we want you to help build it.

Your job opportunity:

As a Tech Support Lead, you will be responsible for building a team of technical support specialists to deliver exceptional customer service and resolve technical issues efficiently. You will provide technical expertise, guidance, and support to your team while ensuring that service level agreements are met. Your role will involve troubleshooting complex technical problems, coordinating with other departments, and continuously improving support processes.

You will:

• Build a team of engineers to ensure the timely resolution of customer support issues
• Develop and implement support policies and procedures to improve the efficiency of the team
• Collaborate with other departments, such as product development and marketing, to provide the best support possible
• Analyze customer support metrics and implement strategies to improve customer satisfaction
• Train new team members on company policies, products, and procedures
• Manage customer escalations to ensure they are resolved in a timely and effective manner

You have:

• Minimum of 5 years of experience in a customer support position, with at least 2 years in a management role
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience with customer support software and tools
• Knowledge of electric vehicle charging systems and technology a plus

Our Values:

• Customer Obsessed
• Trust by Default
• Own the Outcome
• Growth Mindset
• Anything is Possible
• Practice Kindness

Our Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Hybrid working model (own your time)
• Stock Option Plan

Apply now if you thrive in an environment that grants you the autonomy to explore and build solutions.

For additional information on EVPassport, please visit https://www.evpassport.com