IT Service Desk Agent (German-speaking) - On-site FI01

Job Title:

IT Service Desk Agent (German-speaking) - On-site FI01

Job Description

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

If you’re looking to grow and be inspired, as an IT Service Desk Agent (on-site) in Barcelona, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. 

  

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. 

  

What you will do in this role  

- Provide 1st level support to the client workers 

- Handle of IT requests or issues via phone, mail and chat or via self-service portal 

- Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests 

- Be accessible and provide a first resolution rate by using internal knowledge databases. 

- Cooperate with client’s 2nd level service organizations and external service providers 

- Provide support to client’s employees in the operation of user systems and peripheral devices 

  

Your qualifications  

 

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 

 

Concentrix is a great match if you: 

  

- Have a proficient or bilingual level of German and advanced English

- Have experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage 

- Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software 

- Have an analytical approach to complex issues 

- Have experience in ITSM ticket systems (ideally in ServiceNow) 

- Knowledge of processes according to ITIL V4 good to have 

- Have high customer and service orientation and high sense of responsibility 

- Have a reliable and systematic way of working 

- Are willing to learn and develop technical and soft skills and to work shifts 

- Have high motivation and willingness to work in a global team 

  

If you feel you don’t