Service Delivery Manager - Senior (REF2005C)

<h3>Company Description</h3><p>The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH)is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.</p><h3>Job Description</h3><p>The SDM must have a good technical understanding, ideally have a degree in Computer Science!<br/> (S)he should demonstrate a robust personality in the field of the following responsibilities: </p><ul><li>SDM is accountable and primary responsible to manage contract fulfillment with focus on time, quality &amp; cost</li><li>SDM responsible for development of offers for contract expansions &amp; simple renewals as well as for escalation and claim management</li><li>SDM is accountable and responsible for E2E execution of standard farming and responsible for opportunity identification of solution farming and hunting</li><li>SDM accountable for identifying and managing opportunities in contract-related standard/product business</li><li>SDM is responsible for sales activities in contract related standard business.</li><li>Strong overall responsibility for single contracts that combine multiple PU offerings.</li><li>Coordinate service delivery activities between the organizational units and supervises their work through the Operation Managers.</li><li>Ensures compliance with deadlines and expected service levels.</li><li>Applies adequate project delivery methodologies, tools, techniques and processes.</li><li>Manage financial and service reporting, monthly billing procedure</li><li>As part of the continuous improvement (s)he is also responsible for external/internal cost-saving initiatives </li></ul><p><strong>Profile Commercial, financial and contractual administrator</strong></p><ul><li>Supports the SDMs, SCOPMs through the collection and production of administrative data (financial and operational)</li><li>Provides an interface with financial functions, purchasing, legal, will interact with all supportive and delivery functions</li><li>provides in time and correct contract data to the roles within the account governance teams</li><li>translates customer needs to reporting and administrative requirements</li><li>provides information on milestones reached to trigger invoicing /maintain billing blocks</li><li>maintain wbs codes</li><li>maintain operational planning</li><li>process volume data for invoicing</li><li>make purchase requests for external purchases</li><li>prepare offer comparison for SDM to decide</li><li>prepare internal back to back agreement</li><li>prepare operational reporting (budgeting and forecasting)</li><li>support prepare bid calculation and business cases (incl. terms and conditions)</li><li>support cash collection activities</li><li>support data collection in order to prepare credit notes</li><li>maintain calculation of the project</li><li>provide information about month end closing (provisions, work in progress)</li><li>monthly backlog planning and tracking in alignment with sales and finance</li><li>support project improvement programs and initiatives</li><li>interface to sales for new order entry reporting</li><li>Support all roles within the account governance team in operational back-office activities</li><li>takes responsibility for commercial topics in bid and financial management with the customer</li></ul><p><strong>KPI:</strong></p><ul><li>Revenue and margin</li><li>T-Systems and contract compliance</li><li>Defects invoicing rate</li></ul><h3>Qualifications</h3><ul><li>Customer orientation</li><li>Excellent Communication skills  - Assertive communication</li><li>Good organization skills</li><li>Problem solving ability</li><li>Result orientation</li><li>Presentation skills</li></ul><p><strong>General Commercial Skills</strong></p><ul><li>Finance and billing</li><li>Good understanding of ordering process</li></ul><p><strong>Languages</strong></p><ul><li>English - Advanced (C1)</li><li>German - advantage</li></ul><h3>Additional Information</h3><p>* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.</p>