Donor Services & Insights Coordinator

Company Description

Feeding San Diego is a non-profit organization on a mission to connect every person facing hunger with nutritious meals by maximizing food rescue. Established in 2007, Feeding San Diego rescues surplus food from local and national food donors before it goes to waste and gets it to people facing hunger in San Diego County. It is the only Feeding America partner food bank in the region.

Feeding San Diego is dedicated to building a team that reflects the diverse county we serve, including those with varying backgrounds and life experiences. Applicants who strengthen our team through personal knowledge of poverty and food insecurity, as well as members of marginalized groups, are encouraged to apply.

Job Description

POSITION SUMMARY

Under the direction of the Senior Manager, Donor Services and Insights, the Donor Services & Insights Coordinator supports donor stewardship activities by facilitating the gift acknowledgment process, conducting prospect research, and helping ensure donors receive timely and meaningful communication.

The Donor Services & Insights Coordinator also supports annual giving efforts by coordinating annual fundraising campaigns targeting annual fund gifts under $1,000, serving as the internal data contact for direct mail vendors, providing input into the direct response program, and coordinating development mailings such as the newsletter.

In addition, the Coordinator contributes to development strategies that enhance the growth, retention, and engagement of Feeding San Diego’s monthly giving program. The role also supports CRM data integrity in Salesforce and provides occasional administrative support to the development team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position.  Other comparable duties and responsibilities may be assigned as needed.  Occasional evening or weekend work is required as a condition of employment. 

• Lead the daily gift acknowledgement preparation, printing, and distribution process
• Oversee the creation, review, and finalization of donor recognition lists, including the Annual Report, online listings, and other areas of donor recognition.
• Make donor appreciation phone calls and hand-written letters
• Coordinate annual fund campaigns in collaboration with the Marketing & Communications department, including strategy discussions, coordinating development campaign elements, list/audience management, budget reconciliation, and creating reporting of campaign performance
• Provide valuable strategic input to the direct response program
• Coordinate all development in-house mailings to Feeding San Diego donors, including gift renewals, Quarterly Newsletters, and all other special mailings
• Work the Donor Services and Insights Senior Manager, to implement strategies to grow, retain, and steward Feeding San Diego’s monthly donors (Feed 365)
• Oversee donor list management for direct mail vendors, ensuring data accuracy and timeliness
• Support in data hygiene projects such as NCOA updates, activity uploads, de-duplication, etc.
• Track campaign costs and ROI assessments in Salesforce
• Provide campaign summary reports, year-over analysis, and other analytics to inform data-drive decision making
• Provide ongoing support to relationship managers on prospect qualifications, pipeline development, and other key development activities, with occasional support for other frontline fundraisers
• Assist with donor research projects and portfolio placement using iWave and other methods
• Ensure excellent customer service is provided for donors, volunteers and staff
• Assess and respond to internal and external inquiries about supporting Feeding San Diego
• Give tours, presentations, and answer phone calls to provide general information about the organization
• Assist with event planning details, including stewardship events for members of The Grove and Feed 365
• Assist with other administrative duties as assigned, including filing, budget support and department organization
• Assist with gift entry as needed, particularly during the holiday season
• Supporting in tracking inventory of letters, envelopes, postage, and other development materials.
• Other duties as assigned

INTERACTION

The Donor Services & Insights Coordinator interacts closely with development, marketing and communications, and volunteer programs staff, and provides information to staff, donors, potential donors, individuals in need, FSD board, as well as other stakeholders from the community. The position also requires frequent in