Security Technology Manager

Description

Department: Security

Reports to: Director of Security

This is an onsite, Boston-based position. Local candidates strongly preferred. No agencies, please.

Isabella Stewart Gardner Museum Core Values

Isabella Stewart Gardner believed that art had the power to change lives and she built a beautiful, personal, and immersive Museum setting to do so. Today the Isabella Stewart Gardner Museum (ISGM) is a living embodiment of her bold vision; it’s a dynamic place where ideas and creativity in all its forms inspire visitors. Through exhibitions, music, programs, and performances we strive to tell new stories and challenge assumptions by engaging diverse voices and community members.

Our Core Values are:

• Creativity is our Legacy
• Community is our Purpose
• The Collection is our Catalyst
• Diversity, Equity, Accessibility, and Inclusion are our Commitments

The Isabella Stewart Gardner Museum seeks to connect past with present, develop and sustain mutually beneficial partnerships with our local communities and artists, expand and diversify our audiences, and generate opportunities for creativity. We are firmly committed to creating both an inclusive work culture and a welcoming visitor experience. Our five-year strategic plan outlines the Museum’s core values, goals, and initiatives that serve as a renewal of Isabella’s promise for the Museum to be a place for “the education and enjoyment of the public forever.”

Position Summary

As a critical member of the Isabella Stewart Gardner’s Security team ensuring the protection, security and safety of the buildings, collections, staff, and visitors, the Security Technology Manager oversees security-related technology systems, equipment, and contractors assuring that systems are properly maintained and operational. Trains and supervises Security staff. Trains staff on security-related protocols and provides access cards. Serves as backup for Associate Director of Security as needed.

Essential Functions and Primary Responsibilities

• Handles the day-to-day operations, programming and maintenance for the Museum’s security systems. These include access control, live and recorded video, security network, the key locker, patrol software, radios, and all other security-related systems.
• Manages software, firmware, and hardware maintenance on electronic security systems to ensure proper functionality by working closely with contracted technicians.
• Monitors, tests, and ensures upkeep of all physical security devices to ensure proper functionality. 
• Ensures that both preventative systems maintenance and backup are conducted in addition to assessing replacement schedule; ensures measures are in place for continued functionality of the security systems.
• Conducts analyses of data produced by security systems.
• Serves as liaison with other departments to grant temporary special access for individuals and events.
• Troubleshoots minor security systems issues.
• Manages technology-related contractor and vendor relationships.
• Oversees building additions, moves, repairs, and/or other maintenance work involving the security systems.
• Researches and recommends the purchase and procurement of security equipment and devices.
• Acts as a liaison between the Security Department and Information Services Department.
• Carries out new staff security orientations and creates Museum ID badges with appropriate staff access.
• Makes budget recommendations to the Director of Security and performs related billing oversight.
• Generates daily system status reports and detailed incident reports as needed.
• Trains Watch Desk, Control Room, and Patrol officers.
• Conducts security scheduling in conjunction with the Associate Director for Security Operations for all shifts, events and details as needed.
• Approves and submits Security payroll and time off requests in conjunction with the Associate Director for Security Operations as needed.
• Manages “Red Book” entry and distribution.
• Manages gallery officers during regular business hours and special events as necessary.
• Requests police details.
• Assists in the hiring of gallery, Watch Desk, control, and patrol officers as needed.
• Is available for security-related emergencies on a 24/7 basis.
• Is on-call to work evenings and weekends based on operational necessity.
• Performs other duties as assigned.

COVID-19 Protocols

All employees of the Isabella Stewart Gardner Museum are required to provide their COVID-19 va