Senior Product Researcher

Location & Flexibility

Our Senior Product Researcher will be an integral part of our leadership at WillowTree. To help retain our deep culture of collaboration both among ourselves and our clients, this role will maintain an in-office presence in a hybrid (Work From Near) capacity. Please indicate which of our available office location(s) you're interested in via the application form below.

Learn more about Work From Near.

Who We Are

WillowTree, a TELUS Digital Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

The Opportunity

Come join a collaborative product and research team with ample opportunities to shape digital products across a variety of industries. You’ll make a direct impact on the success of our teams, clients, and company through your research and mentorship. You’ll design and lead research spanning every step of the product life cycle, from kick-off and understanding business and consumer needs before we build products, to assuring the products we build provide a useful and seamless experience, to measuring the impact of our products once shipped.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. 

Responsibilities

• Design and execute end-to-end research using a variety of qualitative and quantitative research methods to influence business and product decisions
• Collaborate with a cross-functional team of software engineers, strategists, analytics, design, and more to build digital products that meet the needs of our clients and their customers considering rigor and timeline and scope. 
• Build trust and credibility with clients through empathy and open communication
• Partner with clients to set research and business goals and resolve any conflicts to ensure the users’ best interest
• Identify important research questions and implement user-centered research methods that translate to digital features and design
• Draw from a breadth of tools and approaches to investigate UX questions such as user interviews, surveys, ethnographic research, and usability tests
• Balance quantitative and qualitative research methods to drive product direction and implementation
• Compile and present findings to stakeholders in a clear, actionable, and compelling way
• Advocate for research best practices with our clients and across the company 
• Mentor and coach early career researchers on the team

Qualifications

• Experience leading quantitative, qualitative, and user-centered research methods (e.g. survey design and analysis, ethnographic research, interviews, usability tests, experimental design, competitive landscapes, secondary research, etc.)
• Experience conducting research in support of digital product development or innovation
• Can select appropriate research methods considering timelines and constraints
• Can build strong client partnerships and work with cross-functional stakeholders to design research engagements to guide business and product decisions
• Can effectively recognize patterns, disentangle confounding variables, and synthesize complex in