Verifier- Capital Vacations Springfield 8:45am-4:00pm

Position Summary:

We’re looking for a detail-oriented and dependable team member to help ensure accurate records, provide excellent customer service, and support our team’s success. If you’re organized, a strong communicator, and love helping customers, we’d love to meet you!

Position Details:

• Schedule: Monday–Friday, 8:45am-4:00pm, plus 1 Saturday per month required

• Pay: $14.75 per hour

• must be 18 years or older

• Must pass a background check

Key Responsibilities:

• Accurately enter and update customer records.

• Ensure quality and accuracy in all work, following company guidelines.

• Verify all customer and account information.

• Support the Floor Manager by monitoring calls.

• Set follow-up dates after the cancellation period.

• Assist with upgrading customer packages.

• Take on additional duties as needed.

What We’re Looking For:

Communication Skills
You can clearly share information in person and in writing, and you listen well to others.

Customer Service
You put the customer first and work hard to meet their needs and build trust.

Dependability
You show up on time, meet deadlines, and can adapt to changing workloads.

Initiative
You take action without being asked, stay up to date on skills, and take ownership of your work.

Integrity & Ethics
You do the right thing—even when no one is looking—and follow all company policies and values.

Teamwork & Relationships
You build good working relationships, communicate respectfully, and handle feedback well.

Job Knowledge
You know your role and keep learning to stay sharp and effective.

Quality & Accuracy
You produce clean, accurate work and check your work for errors.

Productivity
You get things done efficiently and can handle multiple tasks at once.