General Manager - Garden State Plaza

Join the Pacsun Community:

Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community.

 

Learn more here: LinkedIn- Our Community

 

About the Job:

The General Manager is responsible for cultivating and leading a customer-focused, sales driven, profitable and productive top volume Pacsun store. The General Manager owns all aspects of the in-store presentation, selling and operation functions of the store, and must appropriately delegate divisions of responsibility within the store and follow up on all areas of the business consistently

The GM leads the team by exhibiting passion for product, brands, fashion and trends. The GM is responsible and accountable for providing a rewarding associate experience and consistently delivering an exceptional customer experience.

 

A day in the life, what you’ll be doing:

• Prioritizes and delegates tasks to meet all selling, visual, and operational needs
• Builds product confidence by creating accountability and expertise through use of basic and seasonal educational tools
• Supports and executes all product, visual and marketing directives, and maintains standards set by the company
• Maintains a clean, well-organized, replenished store and stockroom, promoting a safe working and shopping environment to maximize the customer experience
• Anticipates and determines customer needs and “solves for yes” in order to ensure customer satisfaction
• Fosters an environment that delivers an engaging, positive and authentic selling experience to ensure customers return to the store
• Accountable to self and others for achieving all company sales, metric and operational goals
• Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
• Creates shortage action plans to minimize loss and achieve shrinkage goal

• Drives and executes all digital sales strategies including ship from store and BOPIS within the store

• Drives efficiency in all store processes
• Communicates store and customer feedback to the District or Market Manager to grow the business
• Consistently coaches the Management and Associate teams to ensure alignment and motivation around the company’s strategies and goals
• Accountable to performance manage underperforming members of his/her team by partnering with their supervisor, and when required, HR

• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
• Recruits, hires, develops, retains and promotes relevant top talent to support all store needs
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

 

What it takes to Join:

• Passion for product, brands, fashion and trends
• Four-year college degree or equivalent preferred
• Must be at least 18 years of age
• Effective written, verbal and presentation skills
• Strong interpersonal and communications skills with the ability to communicate at all levels
• Proven ability to drive sales results in a high sales volume environment
• Excellent time management skills
• Ability to interpret all policies and procedures to resolve customer and associate issues
• Willingness to travel periodically to attend meetings/workshops (overnight may be necessary)
• Proficient in math and possesses strong computer skills
• Minimum five years retail experience required, with a proven ability to drive sales results
• Minimum of two years of retail management experience required

 

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture str