Lead Strategy & Business Operations Manager

About Us

At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. 

Talented people are everywhere, and the right opportunity can be hard to come by. That’s why we’re focused on revolutionizing learning, using our skills and expertise to help others develop theirs and reach their full potential. Individually, we bring our unique perspective to reimagine the way we share knowledge. Together, we can improve lives by making learning more accessible for our learners, our instructors, and businesses around the world.

This hybrid position requires two days per week in our San Francisco office.

About you 

You’re a highly organized, ambitious self-starter who loves driving high-impact projects. 

You’re an active listener, an excellent communicator, and seasoned problem solver who thrives in a collaborative environment like ours. You want to put your skills toward purposeful work to make a global impact, enable cross-functional teams to thrive, and set our company up for long-term success. You’re ready for a challenge and aren’t afraid to tackle complex problems.

About this role 

We’re seeking a Lead Strategy & Business Operations Manager to join Udemy’s growing Strategy & Business Operations team. This is a fantastic opportunity for someone who wants to help shape the future of Udemy by partnering with leaders across the organization to conceptualize and drive projects that evolve our strategy and improve business operations. You will work directly with product management, engineering, product marketing, and cross-functional teams to accelerate our growth and tackle mission-critical initiatives to enable us to achieve our long-term goals. This role will report to the Director, Strategy & Business Operations.

What you'll be doing

• Develop a deep understanding of Udemy’s business and competitive landscape 
• Identify, evaluate, and drive strategic initiatives that align with our goals and strategy, with an eye toward long-term value creation
• Lead investigations into business performance and operational processes to identify opportunities for improvement and work with cross-functional partners to implement solutions 
• Lead research and analysis on market trends, customer needs, and competitive threats to identify opportunities and risks to help shape the product roadmap
• Develop robust strategic recommendations based on data analysis, competitive analysis, market trends, and customer needs
• Leverage qualitative & quantitative insights to drive strategic decision-making with cross-functional teams and senior leadership
• Partner with the product management team to develop our product strategy, ensuring long term vision and success for the product

What you’ll have

• Minimum 6-8 years of work experience in business operations, corporate strategy, product management, and/or management consulting, MBA or advanced degree nice to have
• Self-starter who can learn on the fly, manage through ambiguity, and handle multiple priorities
• Strong business acumen, analytical, and problem-solving skills with the ability to look at an issue from multiple angles and think broadly about the big picture 
• Deep expertise in hypothesis-driven problem solving and developing data-driven solutions, with ability to bring structure to quantitive & qualitative insights 
• Strong interpersonal and communication skills to form effective relationships across all functions and at all levels throughout the organization
• Demonstrated ability to distill complex issues into structured frameworks, develop concrete action plans, and motivate cross-functional partners to execute against them 
• Demonstrated ability to successfully implement new & redesign existing processes at scale

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belongin