Manager, Web, Brand & CX Liaison

<p><b>Band</b></p>Level 4<p><br/> </p><p><b>Job Description Summary</b></p>Location: Dublin, Ireland<br/>#LI-Hybrid<br/>Relocation Support: This role is based in Dublin, Ireland. Novartis is unable to offer relocation support: please only apply if accessible.<br/><br/>Step into a role where digital innovation meets purpose. As the Manager, Web, Brand &amp; CX Liaison, you’ll be at the heart of transforming how patients and healthcare professionals experience Novartis brands online. You’ll drive operational excellence across a dynamic portfolio of over 50 commercial websites, ensuring seamless collaboration between cross-functional teams and aligning product strategies with business goals. This is your opportunity to shape the future of pharma brand engagement in the US — where creativity, data, and customer-centricity converge.<p><br/> </p><p><b>Job Description</b></p><p><span><b>Key Responsibilities</b></span><b>: </b></p><ul><li><span>Support the development of web product vision, roadmap, and strategy aligned with Novartis priorities</span></li><li><span>Drive adoption of new features through customer journey insights and strategic enablement</span></li><li><span>Manage day-to-day operations, sprint accountability, and compliance workflows</span></li><li><span>Enhance agile practices and ensure team adherence in collaboration with agile coach</span></li><li><span>Analyze product data to inform decisions and optimize performance</span></li><li><span>Coordinate cross-functional efforts across marketing, governance, and development teams</span></li><li><span>Identify and implement process improvements across the product lifecycle</span></li></ul><p></p><p><span><span><b>Essential Requirements:</b></span></span></p><ul><li><span>University degree required; advanced degree in science or business is a plus</span></li><li><span>Minimum 2 years’ experience in healthcare, consulting, or pharma with global exposure</span></li><li><span>Strong communication skills and ability to engage with senior stakeholders</span></li><li><span>Proven leadership in cross-functional, multicultural, and matrixed environments</span></li><li><span>Expertise in content management systems and marketing technologies</span></li><li><span>High adaptability, curiosity, and familiarity with agile or product methodologies.</span></li></ul><p></p><p><span><span><b>Commitment to Diversity &amp; Inclusion:</b></span></span></p><p><span><span>We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.</span></span></p><p><span><span><b>Benefits and rewards:</b></span></span></p><p><span><span>Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:</span></span></p><p><a href="https://www.novartis.com/careers/benefits-rewards" rel="noopener noreferrer" target="_blank"><span><span><u><span>https://www.novartis.com/careers/benefits-rewards</span></u></span></span></a> <b> </b></p><p><br/> </p><p><b>Skills Desired</b></p>Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model