SC2024-003355 Workplace Service Engineer 3 (NS) - TUE 30 Jan

Deadline Date:  Tuesday 30 January 2024

Requirement: Workplace Service Engineer 3

Location: Braine L'Alleud, BE 

Full time on-site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 4 March 2024

End Contract Date: 31 December 2024

Required Security Clearance: NATO SECRET

Duties and Role:

Within the NDW Centre, the Workspace Services Group is responsible for the lifecycle and in-service support of End-User devices (i.e. Desktops/Laptops/Tablets), Printers, Scanners, Plotters and Mobile Telephony services across the NATO Enterprise. In close coordination with distributed support teams, workspace team's main focus is to provide 24/7 timely response to Incidents and service requests coupled with a continuous effort to provide end-users with a state-of-art digital work experience (in-office and mobile).

Under the direction of Section Head Technical Support, the incumbent will perform duties such as the following:

• Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation.
• Install and configure for use, COTS software on networked and standalone workstations.
• Install and configure network client software on LAN workstations.
• Configure local server software and configure special peripheral devices.
• Create, maintain and troubleshoot user access issues for static and mobile devices.
• Work with Organisational Units in Active Directory and Group Policy.
• Working with McAfee EPO on the Data Los Prevention access list.
• Execute support requests, work orders and other tasks.
• Prepare software packages for automatic deployment.
• Contribute to IT Security compliance and remediation.
• Contribute to incident, change, configuration and asset management processes through ITSM toolkit.
• Perform Security Compliance Patching of Workstations and Servers.
• Perform Monthly Patching of Workstations and Servers.
• Maintain and set the user ACL for Shared Network and Group Mailbox.
• Update user machine software and applications as required via SCCM with AFL SW Approval.
• Working with smart card or USB tokens to authenticate users and securely access domains.
• Deputize for higher-grade staff, if required.
• Perform other duties as may be required

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 2 years post-related experience.
• Alternatively, a secondary educational qualification with 4 years post-related experience.
• Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional.
• Proven Experience working Microsoft System Centre Configuration Manager.
• Proven Experience working with Active Directory Objects, user accounts and permissions.
• 2 years' experience working in an ICT CIS environment, supporting IT users, desktop hardware and software, and working in an IT administration role.
• Knowledge of the capabilities and deployment of Personal Computers (PC).
• Knowledge of current operating systems and office automation software.

Desirable Experience and Education:

• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Language Proficiency:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE: Most of the work of the NCI Agency is conducted in the English language.

Competencies or Personal Attributes:

• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. consistently achieves project goals.