Senior Product Manager- Patient Experience

<p><strong>About TailorCare</strong></p> <p>TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way.</p> <p>TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with a hybrid office in Nashville.</p> <p><strong>About the Role</strong></p> <p>We are seeking a Senior Product Manager to lead our Patient Experience Platform. In this role, you will own the end-to-end digital experience for TailorCare patients across their care journey, from onboarding and intake through engagement, adherence, and outcomes.</p> <p>You will be responsible for defining the product vision and strategy for TailorCare’s patient-facing applications, ensuring we deliver intuitive, engaging, and clinically meaningful experiences at scale. This role sits at the intersection of product, clinical care, and growth, and plays a critical role in driving patient activation, satisfaction, and long-term outcomes.</p> <p>You will partner closely with care teams, design, engineering, data science to ship consumer-grade healthcare experiences that are trusted, empathetic, and outcome-driven.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Own the product vision and roadmap for TailorCare’s patient-facing platforms (web and mobile).</li> <li>Translate patient needs, clinical goals, and business priorities into high-impact product initiatives and features.</li> <li>Drive discovery through patient research, usability testing, data analysis, and direct patient feedback.</li> <li>Help design and deliver end-to-end patient journeys (onboarding, intake, education, triage, engagement, adherence).</li> <li>Partner with clinical and operations teams to ensure digital experiences align with real-world care workflows.</li> <li>Collaborate with design and engineering to build delightful, accessible, and scalable B2C products.</li> <li>Define success metrics (activation, engagement, conversion, retention, outcomes) and continuously optimize.</li> <li>Incorporate AI-powered and personalization features to improve patient guidance and care navigation.</li> <li>Serve as the connective tissue across product, clinical, and development te