Customer Service Representative
Taylor CorporationAbout the role
Join Our Team!
Benefits Start Day 1Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.Ready to reach your potential? It’s time to look at Taylor.Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/Your Opportunity
Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team in Dayton, OH to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.Work Authorization
To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.Your Shift:
Monday - Friday, 10:00am - 7:00pm ET
Your Responsibilities:
Autonomously manage and own numerous multiple-solution customers and related demands with ease
Work independently and within a team to deliver a consistent, exceptional customer experience every time
Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
Successfully establish, manage and exceed customer expectations throughout all engagements
Engage appropriate resources to assist or resolve service issues as necessary
Understand and appropriately use the company pricing system and policies
Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
Manage workflow to meet customer deadlines in a team environment
Understand and help the customer articulate their needs
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience
Coordination of projects and complex customer deliverables
You Must Have:
High School education or above
3+ years of related / relevant experience
Strong MS Office skills with emphasis on Excel and Outlook
Advanced computer experience and ability to implement new technologies
We Would Also Prefer
2 years of college preferred.
Experience in print, marketing, or promotional products.
Salesforce.com knowledge.
About Taylor Corporation
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