Sr. Manager of Revenue Analytics and Insights

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

We are seeking a senior-level analytics leader to join our Revenue Operations Analytics team to drive data-informed strategies for our Go-to-Market organization. This person will lead the development of analytics platforms, data models, and advanced analyses to optimize sales, marketing, and customer success functions.

Responsibilities:

• Drive data strategy and governance by designing, implementing and optimizing data pipelines and infrastructure leveraging tools like Snowflake, Databricks, DBT, etc.
• Develop custom data models, dashboards, analyses and machine learning models to derive insights from company data sources across sales, marketing, customer success, product and more.
• Create compelling data visualizations, reports and presentations to provide business insights into growth opportunities, marketing effectiveness, sales pipeline, forecasting and more.
• Clearly communicate analytic findings and recommendations to the executive and GTM leadership team, as well technical and non-technical stakeholders across the organization. 
• Develop and track metrics tied to revenue team goals and corporate KPIS related to sales, customer acquisition/retention, and marketing ROI.
• Lead data-oriented analytics projects and initiatives designed to significantly improve conversion rates, grow revenue, reduce customer churn and strengthen financial outlook.
• Coach and mentor more junior analysts on the team.

Requirements:

• 7+ years experience in data analytics, preferably supporting high-growth revenue organizations.
• Strong data acumen with expertise in SQL, advanced statistical modeling and tools like Python or R
• Expert knowledge of data platforms like Snowflake, Databricks, BigQuery as well as ETL/data workflow tools like DBT.
• Experience with business intelligence and visualization tools like Tableau and ThoughtSpot.
• Strong record of delivering impactful data products and analytics to drive business decisions.
• Outstanding communication and storytelling abilities to relay complex data insights to a variety of business stakeholders
• Entrepreneurial self-starter comfortable dealing with ambiguity and driving measurable outcomes
• Experience building, developing and retaining strong teams of analysts/scientists preferred
• Passion for using cutting-edge analytics to solve challenging business problems

The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are available depending on the role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide ho