Account Manager - Boston

Account Manager - Boston

The Account Manager will focus on cultivating new business within the region, managing his / her time effectively by focusing on the right accounts in their region and collaborate and coordinate effectively with internal partners to ensure optimal resource deployment.

 

Our Offer to You:

• Improving the quality of life of millions of people suffering from hearing loss
• A challenging and motivating assignment as part of a dynamic team
• Modern mindset and processes, accommodating flexible working conditions
• Opportunities for further responsibilities and support for further training and development
• Sonova’s outstanding opportunities and career growth

 

Main Tasks and Responsibilities:

• Make required number of sales calls per week to current  or new customers within territory
• Maintain and increase sales of all products within territory
• Promotion and demonstration of new products
• Training on the fitting and fine tuning of products and software
• Coordinates with Regional Key Account Managers and Regional Directors to deploy at certain and preidentified key account clinic locations to maximize Phonak demand.
• Coordinates with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts.
• Collaborates with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives.
• Coordinates with trainers to ensure optimal deployment
• On-boarding and training of new accounts
• Needs analysis and provide product solutions for accounts
• Negotiate pricing
• Provide recommendations on marketing strategies for customer business growth
• Maintain strong relationships and rapport with existing and new customers within territory
• Ensure all customer needs are met through personal or group product training
• Represent Phonak at national and regional meetings as required
• Achieve sales quota as assigned in territory
• Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
• Work closely with Business Development Manager to transition and on-board new accounts
• Work closely with Customer Trainers on difficult fittings
• Comply with internal policies and procedures, including documenting customer visits in Salesforce
• Maintain timely and accurate expense reporting in Concur
• Comply with all local, state and federal laws and requirements
• Travel up to 75% required
• Other duties as assigned

Success will be measured by:

• Sales targets for fully owned accounts, owned points of sale of assigned key accounts, activity levels and funnel progress in owned accounts
• Financial targets

Education and Skillset:

• Bachelor’s Degree or equivalent work experience required, Masters or AuD preferred
• Knowledge of HI technology and practices, previous experience assisting patients independently
• Experience in the hearing healthcare industry and/or business consulting preferred
• Action oriented, competitive, develops own talent, drives for results, grit, takes responsibility/accountability, change agent, comfortable with long-term gratification, courageous, curious/inquisitive
• Proficient knowledge of HI technology and industry practices, appropriately independent
• Experience fitting Phonak technology preferred
• Experience with CRM systems, Strong Microsoft office skills

Health Benefits and Perks:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO, floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.