Director of Automation and AI Architecture: Digital Workplace

About us

 

Join National Grid’s digital transformation! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us on this incredible journey, We need you!

 

We want to find an innovative, adaptable, and results-oriented Director of Automation and AI Architecture to help develop and evolve our capabilities for the Digital Workplace Services domain in Brooklyn, NY (Candidates may also reside in either Massachusetts, Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). These capabilities will allow us to provide an always improving experience to our customers while reducing our costs to serve them. If you yearn to be innovative, contribute new ideas, and play a critical part in our US infrastructure organization, we want to hear from you!

Job Purpose

 

Our vision is to be recognised as a world leading Information Technology and Digital function in the energy sector and a trusted partner across National Grid businesses. 

 

The Director of Automation and AI Architecture is a pivotal leadership role responsible for driving the strategic vision, development, and execution of automation initiatives within the Digital Workplace Services team the success of which will be measured by cost efficiencies and user satisfaction. This role encompasses establishing and implementing a robust software development framework for automation projects, leading a high-performing team of analysts and developers, and ensuring the successful delivery of automation solutions for engineering, operations, and end user request fulfillment for the DWS domain which includes PC/Mobile/Mac/VDI endpoint management; collaboration, conferencing and productivity; digital experience management; and directory services.

What you'll do

 

As Director of Automation and AI Architecture, you'll play a critical role in shaping the organization's digital future, fostering innovation, and maintaining a relentless focus on delivering high-quality, scalable, and secure automation solutions that align with business objectives. As a key member of the DWS leadership team, you'll drive strategic planning, portfolio management, and ensure the continuous learning and development of the team to stay at the forefront of emerging technologies and industry best practices. Key responsibilities include the following:

 

• Innovation:

 

•    Encourage a culture of innovation within the team, fostering creative solutions and approaches leveraging leading machine learning, AI, scripting and user experience techniques.

 

• Software Development Process Improvement:

 

•    Lead initiatives to improve and optimize the software development process within the team.
•    With product management, maintain and prioritize the automation backlog aligned to business, market, and operational environment requirements.

 

• Programming/Software Development:

 

•    Provide expert technical guidance on software development best practices.
•    Deliver and collaborate with the team on complex coding, testing, and deployment activities.

 

• Quality Assurance:

 

•    Establish and enforce advanced quality standards for automation code and processes.
•    Implement advanced testing and validation processes to ensure reliability.

 

• Corporate Governance:

 

•    Establish and ensure adherence to appropriate governance arrangements for the effective planning, delivery, and operation of information technology services.

 

• Solution Architecture:

•    Develop and maintain an understanding of the business strategy and objectives.
•    Define the principles to guide solution decisions.
•    Design and govern coherent solutions that meet organizational objectives.

 

• Portfolio Management:

 

•    Develop and maintain a strategic view of the organization's automation and AI portfolio.
•    Create and deliver to OKRs and KPIs aligned to business objectives.

 

• Agile Practices:

 

•    Ensure the team follows advanced agile methodologies and toolsets for efficient project delivery.
•    Collaborate across IT&D product teams to create and follow best practices for the creation of automation and AI engineering frameworks.

 

• Strategic Planning: