Clinical Applications Support Specialist

General Summary: The Clinical Applications Support Specialist is a nonexempt role responsible for the implementation, support, and optimization of clinical applications to ensure alignment with organizational policies, regulatory compliance, and workflow efficiency. The role includes end-user support, training, and collaboration on improvement initiatives across clinical departments.

Essential Job Responsibilities:

1. Acts as a subject matter expert and provides ongoing support to end-users on day-to-day functionality of clinical applications.
2. Identifies and troubleshoots application issues, escalating to Clinical Applications Supervisor or the application vendor for resolution or direction.
3. Assists Clinical Application Supervisor in managing projects related to clinical application issues.
4. Participates in the testing for new or modified clinical applications functionalities.
5. Supports and maintains clinical compliance within clinical applications.
6. Manages and documents support inquiries through the organization’s ticketing system to ensure timely resolution and knowledge tracking.
7. Monitors application patient safety notifications and communicates relevant information.
8. Maintains proper user control by activating or deactivating user accounts, including managing provider software licenses.
9. Monitors software update availability and works in conjunction with IT to apply changes.
10. Identifies and communicates process improvement opportunities related to use of clinical applications.
11. Monitors best practice processes, including security and data retention as required by HIPAA, State, and Federal regulations for respective clinical application systems.
12. Collaborates with leadership to implement process improvement changes and best practice strategies.
13. Ensures staff is properly educated on effective use of new or modified clinical application functionalities.
14. Responsible for training all facility roles on clinical applications, including new-hire and ongoing training.
15. Coordinates with leadership to facilitate staff training on workflow changes relating to use of clinical applications.
16. Collaborates with the Clinical Applications Supervisor to design and update training curricula tailored to staff roles and application updates.
17. Assists Clinical Applications Supervisor in preparing monthly, quarterly and ad hoc reports.
18. Maintains confidentiality of all patient/client and employee information.
19. Other duties as assigned.

Education: High school diploma required; bachelor's degree preferred.

Experience: Minimum two years of experience in computer support services, preferably in the health care industry. 

Performance Requirements:

Knowledge of:

1. Clinical software applications and systems (e.g., EHRs)
2. Health IT standards, including Meaningful Use and HIPAA regulations
3. Computer hardware and Microsoft Office tools, with a focus on Excel reporting

Skills in:

1. Troubleshooting and problem resolution
2. Training delivery and user engagement
3. Written and verbal communication
4. Cross-functional collaboration