The Penrose Room - Server Assistant

Job Title: The Penrose Room - Server Assistant
Job Pay Range: $23.00-31.00/Hr. inclusive of hourly pay rate + service charge*
*$23.00-$31.00 per hour based on $6.42 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $17.00-$25.00 per hour. Service charges are commissions and will fluctuate based on events and time of year.
This position always earns at least the current Colorado minimum wage $15.16 per hour.
Job Summary:
We welcome you to join our reimagined The Penrose Room restaurant as a valued team member, where you’ll be part of a passionate group dedicated to delivering refined service, elevated cuisine, and unforgettable experiences in a modern take on timeless luxury.
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:
• Work closely with captains, servers, and kitchen staff to ensure seamless service.
• Maintain awareness of guest dining pace to ensure timely service and resets.
• Present and serve bread to guest in a timely and elegant manner.
• Clearing plates, cutlery and glassware discreetly and efficiently between courses.
• Maintain clean and organized side stations with necessary service tools.
• Anticipate guest needs and respond promptly to service request.
• Ensure each table is kept clean, orderly, and visually appealing throughout the meal.
• Answer menu questions and make suggestions regarding food, beverage, and service.
• Greet guests in a friendly, timely manner with a smile, proper English, and correct posture.
• Observe guests to respond to any additional requests and to determine when meal has been completed.
• Deliver dishes from kitchen to dining room promptly and accurately, maintaining proper presentation and pace of service.
• Announce and describe menu items at the table with clarity, confidence, and knowledge of ingredients and preparations.
• Ensure dish is complete with proper accompaniments, garnishes, and silverware before leaving the kitchen.
• Coordinate with captains, servers, and kitchen staff to time courses appropriately and support smooth service flow.
• Handle plates and service ware with care, maintaining the integrity of plating and guest presentation.
• Maintain cleanliness and organization of expo line, service stations and hallway areas.
• Assist in clearing and resetting tables between courses when necessary, supporting the full front-of-house team.
• Communicate guest allergies, dietary restrictions, and special request to kitchen and service teams as needed.
• Uphold all health, safety, and sanitation guidelines in compliance with luxury service standards.
• Remain composed and professional during high0volume service, with sharp attention to detail an urgency.
• Execute guest service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
• Know the table numbers and seat numbers for all areas of the restaurant.
• Communicate directly with chef/expeditor to insure proper timing of service.
• Be knowledgeable in food product, and food preparations.
• Understand what the kitchen is serving and ensure all food is properly served at the tables.
• Maintain thorough menu knowledge.
• Inspect orders for accuracy prior to serving. Bring any concerns to the attention of the Chef de Cuisine or Sous Chef immediately.
• Be able to answer questions guests might have regarding food being served.
• Observe guests and respond to any additional requests.
• Carry dirty dishes from dining room to kitchen.
• Performing the dishes table side service.”
• Maintain courteous, professional, and polite attitude with all other service and kitchen staff.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Willingness to work in a fast-paced, team-oriented environment.
• Other duties as assigned.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
• High school diploma or general education degree (GED) with experience