Manager, Learning Delivery

Location

San Francisco - 685 Market Street, Suite 500

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

At Brookfield Properties Multifamily the learning organization is front and center of the employee experience. The team is tasked to help continue to transform Brookfield Properties into a best-in-class multifamily home operator. The position will work collaboratively with a wide range of team members in assessing and delivering key programs, processes, and services for which their team is responsible.

The Learning Delivery Manager plays a critical role in enabling operational excellence across Brookfield Properties Multifamily. This position manages the delivery and execution of high-impact learning events that equip employees to perform with excellence across all property operations. The manager leads a team of Learning Consultants while also directly facilitating programs that advance talent capability, sales performance, and service standards.

Successful candidates will:

• Bring energy and enthusiasm to everything they do.   

• Know how to lead from the front.  

• Be detail orientated, a strong self-starter and creative.

• Have expert level experience in facilitation and coaching others to facilitate

• Be comfortable managing a small team.

• Be a positive change champion

• Adjust priorities to support our business

Overview

Learning Delivery (35%)

• Deliver a wide variety of curricula in a just as wide of a variety of modalities

• Performs training administration duties including course scheduling, registration/tracking, preparation of training facilities, and other tasks to make each event successful.

• Partner with Learning Operations to execute participant survey strategy.

• Support various LMS administration functions as required.

• Utilize training history and learner impact data to support learning strategies and influence stakeholders.

• Manage all classrooms logistics as necessary

Team Management (25%)

• Lead, coach, and develop a team of Learning Consultants focused on excellence in facilitation, consultation and stakeholder partnership.

• Responsible for the overall learning delivery calendar ensuring it is well maintained, communicated, and coordinated across all stakeholders.

• Drive accountability for quality, consistency, and follow-through in all delivery activities.

• Represent the overall Learning Team in the support and planning of Acquisitions, New Development and Dispositions.

• Drive accountability for quality, consistency, and follow-through in all delivery activities.

• Partner with senior learning leaders to forecast delivery needs and allocate resources effectively.

• Review, manage and approve travel expenses for the Learning Delivery team.

 

Field Support (20%)

• Build strong relationships with key corporate and field leaders to ensure we are meeting the needs of the business.

• Be on-property to conduct coaching and training activities

• Support effective field level communications by ensuring your team communicates in a timely manner with the field and all stakeholders.

• Document important KPIs and performance feedback with high attention to detail

• Partner and collaborate with senior operations leadership to prioritize team activity

• Partner with the field and other members of the learning team to implement and support ad hoc, programmatic, and strategic initiative learning events.

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Learning Development (20%)

• Partner with the Learning Operations Team and various stakeholders to develop materials and resources for training.  

• Support the maintenance of training materials and associated processes.

• Participates as a project team member in the implementation and execution of department initiatives.

Requirements

• Undergraduate degree or equivalent is required. Advanced degree is preferred.