Program Manager - Model e Customer

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Ford’s Model E team is charged with delivering the company’s vision of a fully electric transportation future. Model e is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.

In this position... 

As the Program Manager - Model e Customer, you will be in charge of special projects working closely with cross-functional teams. You will lead projects with suppliers and dealerships to support the Model e Customer.

What you'll do...

Program Management 

• Partner with Model e Customer team to effectively plan and manage complex, cross-functional projects from the initial ideation through final execution and sustainability. 
• Lead cross functional team status updates, including integration of special topics, on a regular cadence. 
• Act as a bridge across teams both internally and externally to Model e Customer, connecting and facilitating clear communication, ensuring interdependencies are understood and planned. 
• Lead, manage, and develop project management methodologies, standards, and procedures to ensure consistent project delivery and best practices. 
• Collaborate with key stakeholders to identify project requirements, scope, and objectives. 
• Be an advocate for agile adoption across the enterprise to enable customer centricity and speed to market. 
• Manage special requests as needed. 

Communication and Stakeholder Management 

• Develop streamlined organizational communication and feedback channels, as part of healthy organizational change management; ensure transparency, awareness, knowledge, adoption, and recognition. 
• Increase consistency and efficacy across teams, aligning to workforce strategy and business priorities. 

Risk Management 

• Exhibit strategic thinking capabilities and dynamic problem-solving skills. 
• Anticipate bottlenecks, provide critical issue management, articulate risks, trade-offs, and recommended prioritization based on a balance of business needs, constraints, and customer impact. 
• Address risks with speed. Escalate as required and pull in dependent teams driving towards resolution. 

Continuous Improvement 

• Identify and implement process improvements to enhance project delivery and efficiency in the teams. 
• Drive adoption of agile collaboration tools (e.g., Smartsheet) to establish broader transparency and prioritization of work, in partnership with cross-functional teams. 

You'll have... 

• 6+ years of demonstrated experience in leading cross-functional teams with competing priorities. 
• 3+ years leading complex projects with autonomy in an unstructured environment. 
• Proven relationship building and collaboration skills; ability to influence a diverse group of stakeholders including small to large teams without authority. 
• Entrepreneurial spirit, persistent, and resilient; methodical thinker with an ability to thrive on and drive change while navigating ambiguity. 
• Experience creating Key Performance Indicators (KPIs) and associated dashboards to track project performance. 
• Superior communication and persuasion skills. 
• Comfort with ambiguity and proficiency in the ability to plan, organize, and drive results in an unstructured environment. 
• Passion for self-growth and desire to learn new skills and gain knowledge. 
• Ability to thrive in a dynamic team-based environment. 

Even better, you may have...

• Bachelor’s degree
• Electric vehicle (EV) industry experience is a plus.