Evening Service Assistant

Darrell Waltrip Buick GMC

Location: 1440 Murfreesboro Rd, Franklin, Tennessee 37067

 

Summary:  Provides administrative and clerical support to Fixed Operations department.

Supervisory Responsibilities:  This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers in service and parts department areas.
• Directs customers to the appropriate department or person.
• Address customer concerns.
• May schedule appointments for customers.
• Prepares written correspondence, reports and other complex documents.
• Organizes programs, events, meetings or conferences by arranging facilities and caterers, issuing information or invitations, coordinating speakers and controlling event budget.
• May assist with filing warranty claims.
• Safeguards vehicle keys and property.
• Reconciles various accounts and researches discrepancies.
• Works closely with department managers to ensure customer satisfaction.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system    
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

o   High School Diploma

√o   Associate Degree

o   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Field of Study/Work Experience:

o   Accounting

√o   Automotive

o   Business

o   Human Resources

o   Information Technology

Desired Work Experience:

o   up to 3 years

√o   3-5 years

o   5+ years

Education/Experience:

Previous administrative, accounting, or customer service experience desired.  Must have excellent interpersonal, communication, and organizational skills.

Certificates and Licenses:

√o   Valid Driver’s License

o   Automobile Salesperson License

Computer Skills:

Intermediate to Advanced skills in Microsoft Office products.  Advanced ability to learn the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to  sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily at a desk in an office setting.  Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. 

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one anoth