Sr. Technical Analyst – ServiceNow HR Service Delivery

The Senior Technical Analyst – ServiceNow HR Service Delivery (HRSD) is responsible for the ongoing planning and configuration/development of processes, procedures, and solutions of the HRSD product within the ServiceNow platform. Along with configuration/development, deployment, and maintenance, this position provides technical consulting of HRSD to the product and platform teams, serves as a liaison between HR and various business and IT teams, and implements solutions following HRSD/ServiceNow best practices. The overarching goal for this position is to implement, automate, and evolve processes to serve our business through process improvement, driving efficiency, standardization, etc.

CORE RESPONSIBILITIES AND TASKS 

• Assist in improvement efforts to evolve and streamline processes using the HRSD solution to drive efficiency and improve the end user experience.
• Support the development and implementation of new features including HR case, HR knowledge, Manager Hub, Virtual Agent, Lifecycle events, and more.
• Assist in acting as technical expert for the product team, related to configurations, deployments, and related aspects of configuration management (upgrades, enhancements, etc.).
• Assist with the identification and prioritization of product configuration activities to ensure fast response times to business needs.
• Partner with product and platform teams to implement processes and procedures as part of ongoing maintenance and larger development efforts.
• Work closely with leadership, product team, and ServiceNow platform team to implement necessary processes and tools to support the automation of builds, deployments, and testing.
• Prioritize complex design of configuration tasks and activities to simplify the deployment process.
• Assist as subject matter expert to the larger HR/SBS teams with technical questions.
• Train and mentor other IT Analysts and other members of the larger customer base as needed.
• Provide support for critical product/platform problems and issues.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H-1B visa.

This position is eligible for remote work but requires travel including attending in-person meetings, trainings, on-site events, and for team collaboration. 

Formal Education:

Required: 

• Bachelor’s Degree (or foreign equivalent) or in lieu of a degree, at least 7 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).  

Preferred: 

• ServiceNow certifications (HRSD Fundamentals, HRSD Implementer) 

Knowledge & Experience

Required: 

• 4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies  
• 4-6 years ServiceNow experience, preferably at least 2+ years in HRSD.  
• Experience collaborating with product owners, developers, project delivery teams, automated test teams to identify, plan, execute, and test solutions, etc. 
• Strong knowledge of Digital Employee Experience functional areas 

Preferred: 

• Experience using Agile approaches such as Kanban and release planning is preferred 
• Experience working on global implementations preferred.
• Understanding of technology product use cases for the Manufacturing or Consumer Products industry 

Technical/Skill Requirements:

• ServiceNow and ServiceNow HR Service Delivery Experience.
• Understanding of digital workplace capabilities and best practices 
• Ability to manage and prioritize multiple initiatives 
• Clear and concise verbal and written communication 
• Commitment to fostering a culture of inclusion and diversity 

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!  At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, s