Retail Area Manager

All Store Managers are responsible for the proper and efficient store operation to ensure that the store contributes to the increased profitability of the company. It is the responsibility of the Area Manager to ensure that all Store Managers are properly trained, guided, motivated, and assisted in achieving maximum employment performance. Area Managers manage an assigned territory of 7-10 stores and maximize potential sales and profitability. They must direct the efficient and effective function of the entire territory operation and ensure compliance of company policies and procedures. This position is deemed part of the Critical Response Team.

Job Knowledge and Responsibilities
Adhere to all company policies and procedures and ensure that all store employees do the same.
• Control cash and inventories within acceptable guidelines.
• Hire, train, and coach/counsel Store Managers under direction/approval of the Retail Operations Manager, Director of Operations, and/or Director of Human Resources.
• Ensure employee compliance with company policies and regulations.
• Maintain a safe store and property environment. Follow all safety rules and regulations including reporting any employee or customer incidents according to company policy.
• Monitor competitor pricing on petroleum and store products. Inform proper personnel (Retail, Merchandising, and/or Transportation Management) of pricing discrepancies.
• Inspect store facilities and equipment for safety, cleanliness, and proper working order. Submit reports or requests for any necessary repairs or safety issues. Exercise care in using all company equipment.
• Review store reports.
• Review and monitor store staffing and labor hours.
• Perform monthly cash audits.
• Perform troubleshooting and solutions on technical issues such as computer hardware/software, cash registers, etc.
• Directly manage a staff of 7-10 employees with indirect reports of 100+ employees.
• Ensure that Store Managers prepare and send appropriate paperwork on new employees, terminated employees, and employee evaluation reviews.
• Follow correct vendor check-in procedure as defined in the Operations Manual and ensure that all store employees do the same.
• Properly clean and maintain equipment and ready high-margin products as directed.

Service Orientation
• Promote teamwork.
• Maintain store and property appearance and cleanliness within company standards.
• Maintain solid vendor relations and effectively communicate the store’s needs to all vendors.
Communication, Collaboration, and Teamwork
• Work in a team-like fashion with other employees to accomplish goals and tasks.
• Conduct training meetings once per month.
• Notify the Retail Operations Manager, Director of Retail Operations, and/or Director of Human Resources of any personnel situations or policy violations having an adverse effect on store operating performance.
• Advise the Retail Operations Manager, Director of Retail Operations, and/or Director of Human Resources of any actions/situations that pose a threat to any employee, store, cash, inventory or other assets.
• Ensure video system is working properly and tapes are maintained.
Planning, Organizing, and Accountability
• Control territory expenses within assigned budgets.
• Obey and enforce city, county, state, and federal laws in relation to store operations.
• Handle employee disciplinary and termination issues under direction/approval of the Retail Operations Manager, Director of Operations, and/or Director of Human Resources.
• Handle all customer complaints properly and to the satisfaction of the customer.
• Recruit, hire, and train efficient Store Managers and management team members.
• Uphold Company requirements and standards regarding age-restricted items, such as tobacco products, alcohol, and adult periodicals. This includes maintaining an adequate level of marketing, as determined by the Director of Food Service and Merchandising and/or Marketing Manager, as well as aggressively ensuring purchasers of age-restricted items meet all state and local age requirements.
• Look for ways to improve store appearance and profitability.
• Use correct pricing as listed in the price book for all merchandise.
Initiative, Problem-Solving, and Decision Making
• Strive to achieve maximum territory sales and profit.
• Implement company merchandising promotions and sales plans.
• Conduct performance evaluations and pay increase recommendations.
• Review inventory levels and ordering procedures to prevent out-of-stock or overstock issues.
• Perform any minor maintenance or