Senior CRM Functional Specialist (Salesforce)

As a CRM Functional Specialist with reMarkable, you will

• Be part of building a world-class Salesforce team, and become one of our first Specialists.

• With your innovative approach you will be part of growing the Salesforce ecosystem! With a two-year-old platform, we’re introducing new products and capabilities beyond CRM. Shape how we work and make a real impact as part of our agile, autonomous team.

• Collaborate with business owners and end-users to ensure seamless integration and drive continuous improvement.
  

If this sounds like you, don’t miss this opportunity to shape the future of how we use Salesforce at reMarkable!

reMarkable is on a mission to help people think better through technology in a distracted world. Our paper tablet isn’t just another screen - it’s an experience. We add the warmth of paper to digital solutions, creating something brand new - enabling better thinking through technology.

We have sold millions of devices worldwide, wanting to combine the best of the digital and analogue to create tools that enhance learning, focus and presence. To help us get there, we need colleagues that want to make a real difference through their work – and that’s where you come in!

About the role

Join our team and work across key business processes to build impactful solutions using Salesforce products like Commerce, Sales, Service, Marketing, Feedback, Experience Cloud, and Agentforce. You’ll have the opportunity to master business processes and translate them into efficient solutions that drive operational excellence while shaping how processes and the business are run for optimal results.

We’re looking for someone with solid experience in areas like leading CRM initiatives or supporting functional teams, who can also guide and support other functional resources.

Your responsibilities may include:

• Working with business stakeholders to understand their goals and pain points, co-create how to leverage our CRM platform to meet them, and explain how to meet them through user stories.

• Design Salesforce processes and workflows that align with business objectives, customizing Salesforce to optimize operations across various business areas.

• Leverage knowledge across Sales Cloud, Service Cloud, and/or Marketing Cloud to deliver end-to-end solutions.

• Configure Salesforce features such as custom objects, fields, validation rules, flows, and reports, using declarative tools to enhance the platform - Collaborating with technical resources to resolve defects and ensure a seamless implementation.

• Act as a trusted advisor, guiding stakeholders through best practices, change management, and value realization across the Salesforce platform.

• Ensure data quality and integrity within Salesforce by managing data imports, exports, and regular data cleansing processes.

• Provide training and support to end-users, offering guidance on best practices and ensuring they can fully leverage Salesforce for their needs. Assist with ongoing troubleshooting and support.

We are looking for the following experience:

• Minimum 5+ years of experience within the Salesforce ecosystem.

• Experience with process design and solid knowledge of business processes.

• Experience with B2B or B2C, preferably both.

• Experience in leading workshops and collaborating with key stakeholders.

• Bachelor’s Degree and Salesforce Administrator certification or Marketing Cloud certification (or similar Salesforce-related certifications).

Bring your collaborative mindset and empathy to the team, where you’ll thrive in a supportive, cross-functional environment. With a natural sense of structure, you’ll help organize and streamline processes, making a real impact while fostering good relationships across the board.

Practical information:

• We will consider applications on a rolling basis.
• Language requirements: Ou