Customer Success Manager - DACH Market (Maternity Cover) (m/f/d)

<p>Before you start reading the details, here are some highlights that we hope will spark your curiosity:<br/></p><ul> <li>Join a truly purpose-focused tech company in the business of driving digital business transformation in the construction industry - one of the biggest (and second least digital) industries in the world.</li> <li>Build and expand customer partnerships is at the forefront of this role</li> <li>Enjoy high impact, speed, and visibility across Trackunit and select partner organizations - engage with stakeholders and develop partnership engagements at the intersections of new product innovations, strategic advisory, and change management</li> </ul><p>We are looking for an innovative Customer Success Manager to support our customers in creating value outcomes anchored in Trackunit’s products and services through a program-based and consultative approach.</p><p>With locations in Denmark, The Netherlands and Germany, we offer you a flexible setup with the possibility to work from one of our locations or remotely from anywhere in Denmark, The Netherlands or Germany. <br/></p><p> We also expect you to be able to travel to our partners’ offices in the DACH region when required.</p><h2>What’s in it for you?</h2><ul> <li>You will join an EMEA based team of engaged colleagues.</li> <li>A place in an <strong>agile growth SaaS business</strong>, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.</li> <li>International environment with regular check-ins and social events across teams, departments and borders.</li> <li>We take your <strong>personal and professional development</strong> goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to make you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.</li> <li><strong>Flexibility and hybrid working is not just a cliché</strong> <strong>to us</strong> or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.</li> <li><strong>Turning the Tide. </strong>At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&amp;I initiatives <a href="https://careers.trackunit.com/pages/diversity-equity-inclusion-f65ab2d3-8976-4aab-b1b9-579cd4d9140a" target="_blank">here</a>. </li> </ul><h2>Who are you ideally?</h2><ul> <li>Experienced in Customer Success and working with customers in a proactive way. </li> <li>Great relationship-building and interpersonal skills with the ability to be thoughtful and attentive.</li> <li>Troubleshooting skills, analytical thinking, perseverance, and patience.</li> <li>A precise and positive communicator, capable of breaking down complex challenges into simple solutions. </li> <li>Delivering quality service on multiple accounts with tight deadlines.</li> <li>Curious and works well in an international, global environment where everyone wants to learn and collaborate. </li> <li>A self-starter, who works well as a team and takes on all tasks with true commitment.</li> <li>Someone looking to grow in their career and build a solid foundational understanding of products, customers and the industry.</li> <li>Speaking German on a professional level, as you will responsible for our customers in the DACH markets. </li> </ul><p>Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.</p><h2>Primary responsibilities: </h2><ul> <li>Serve as the voice of the customer and advise them throughout the entire lifecycle.</li> <li>Ensure that the customer experience runs smoothly by proactively following up on issues, escalations and kept in the loop on upcoming feature releases etc. </li> <li>Set-up and host cadence calls with the customer.</li> <li>Being the customers designated point of contact.</li> <li>Follow up on risks and issues and ensure proper stakeholder communication, internally and externally.</li> <li>Prepare and support customer presentations and Executive Business Reviews.</li> <li>Analyze data and collect feedback to support continuous improvement across all areas</li> <l