Field Operations Manager

At Serv-U, we are dedicated to delivering exceptional customer experiences while fostering a positive and dynamic work environment. We are seeking a passionate and experienced Field Operations Manager to join our team and drive success across our in-store locations.
The Field Operations Manager will play a critical role in leading, recruiting, and developing high-performing teams. This individual will ensure team members are equipped with the training, tools, and support needed to succeed. As a key leader, you’ll oversee store operations, including sales, labor management, quality assurance, and continuous improvement initiatives. You’ll also serve as a mentor and coach, fostering leadership development among Store Managers and Assistant Store Managers for career growth within the organization.

People Management

• Recruit, lead, and develop Store Managers, Assistant Store Managers, and in-store team members.
• Foster a positive, engaging work environment that promotes team satisfaction and professionalism.
• Address performance issues and conflicts in collaboration with People Operations.
• Oversee and guide team development plans to ensure team members achieve their full potential.

Training and Development

• Deliver hands-on training to Store Managers and team members, ensuring alignment with Serv-U’s standards and processes.
• Mentor and coach Assistant Store Managers to prepare them for future leadership roles.
• Promote and implement Serv-U’s training and certification programs, ensuring accessibility to growth opportunities.
• Attend on-site training sessions and company meetings (six or more times per year).

Operations Management

• Manage day-to-day store activities, including Direct Store Delivery (DSD) and project services, to achieve operational excellence.
• Ensure stores serve as exemplary "Showrooms" and "Learning Labs" for best practices and innovation.
• Utilize tools like PowerBI to analyze store performance, labor efficiency, and project completion.

Technical Operations

• Leverage technology to improve efficiency using tools like Microsoft 365, ADP, SubItUp, and LMS365.
• Ensure accurate and timely reporting for payroll, scheduling, and project tracking.

Safety and Compliance

• Partner with People Operations to uphold a safe work environment, investigate incidents, and implement updated safety protocols.
• Ensure compliance with company policies, standard operating procedures, and continuous improvement initiatives.

Qualifications

• Associate degree or equivalent experience required; Bachelor’s degree preferred.
• 3–8 years of management experience in a service-oriented industry; retail or grocery experience is a plus.
• Multi-unit management experience is a plus.
• Proven ability to lead and inspire teams in a fast-paced, dynamic environment.
• Strong organizational and time management skills, with the ability to prioritize effectively.
• Exceptional communication skills, both verbal and written, with proficiency in Microsoft Office 365.
• A passion for continuous learning and process improvement.

Our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.
We show our Values in everything we do:- Passion – We energize, engage, and inspire others because we love what we do and how we do it.- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.- Innovation – We are relentlessly curious and determined to find a better way of doing things together.- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.
At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hi