Director, Technology

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

We are looking for an experienced and strategic Director of IT to oversee our technology department and ensure seamless communication, networking, and IT services throughout the organization. This role will combine leadership, project management, and hands-on technical expertise to enhance our IT infrastructure and support operations in our entertainment venue.

 

 Salary Range: $135,000-$145,000 annually

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until Dec 31, 2024

About the Venue

UBS Arena at Belmont Park is made for music and built for hockey. New York's newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The state of the art arena opened in November 2021 and has welcomed numerous top artists including Harry Styles, Sebastian Maniscalco, Billie Eilish, Dua Lipa, TWICE, Eagles, John Mayer, Kendrick Lamar and Post Malone. The venue delivers an unmatched live entertainment experience for guests including clear sightlines and premier acoustics.

 

UBS Arena is at the forefront of sustainability, being awarded LEED Green Building Certification in January 2023. The venue also achieved carbon neutrality for operations in Fall 2022 which made it the first arena to do so on the eastern United States seaboard. For more information on the venue’s sustainability efforts, please visit UBSArena.com/sustainability.

 

Located on the historic grounds of Belmont Park, UBS Arena is located just 30 minutes by LIRR from Grand Central or Penn Station and is easily accessible from across the region via mass transit or car. To plan your trip, please visit UBSArena.com/plan-your-trip.

 

For additional information, please visit UBSArena.com or @UBSArena on Facebook, Instagram and Twitter. 

 

 

 

 

Responsibilities

• Leadership & Strategy:
• Direct and manage the IT department, including budgeting, staffing, and resource allocation.
• Develop and implement strategic IT initiatives that align with organizational goals and enhance operational efficiency.
• Technology Management:
• Oversee the design, implementation, and maintenance of all IT systems, including data networking, voice systems, and audio-visual technology.
• Ensure that all technology resources, including internet services, ticketing systems, and telecommunications, are reliable and secure.
• Stay current with technology trends and evaluate new tools and systems for potential implementation.
• Project Oversight:
• Lead and manage IT projects from planning through execution, ensuring they are completed on time and within budget.
• Coordinate with internal departments and external contractors to meet technology needs for various events and operations, including live performances and exhibitions.
• Team Development & Support:
• Train and mentor IT staff, fostering a culture of collaboration and continuous learning.
• Provide end-user support and training for all technology applications and systems used by venue staff and exhibitors.
• Systems Management:
• Manage the maintenance and repair of internal IT systems, including data and voice networking equipment.
• Monitor system performance, conduct regular audits, and ensure compliance with industry standards.
• Develop and maintain documentation for systems operations, disaster recovery plans, and standard operating procedures.
• Vendor Management:
• Liaise with technology vendors and service providers to ensure quality and timely support.
• Manage and negotiate contracts with vendors to secure favorable terms and ensure compliance with service level agreements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; Master’s degree preferred.
• 8+ years of experience in IT management, with at least 3 years in