IN_Senior Associate_D365 CRM Technical_MS Dynamics _Advisory_Mumbai

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics ERP at PwC will specialise in analysing client needs, implementing ERP software solutions, and offering training and support for seamless integration and utilisation of Microsoft ERP applications. This will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description:

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics ERP at PwC will specialise in analysing client needs, implementing ERP software solutions, and offering training and support for seamless integration and utilisation of Microsoft ERP applications. This will enable clients to optimise operational efficiency and achieve their strategic objectives.

Experience: Minimum -4 -6 years  total experience in IT, with 4 years of project / program management experience managing large projects for Indian domestic clients

Responsibilities:

The individual will be project director for multiple projects for different clients; each project having a team size of 5-15 members.

Primary responsibilities will include owning and overseeing the below activities

· Client account and business planning

· Project planning and status tracking against the plan

· Project team management

· Risk and issue management

· Hosting and conducting project meetings

· Client communications, interactions, coordination and reporting

· Project health monitoring and internal status reporting

· Vendor/Partner management and coordination

· Delivery management and business travel coordination

· Project time and expense management, invoicing and collections

Technical knowledge / skills

· Excellent knowledge of Microsoft enterprise products and platforms - Power Platform, D365, M365

· Sound knowledge of Agile and Waterfall methods (CSM and/or PMP certification is desirable)

· Understanding of quality processes, best practices and project metrication

· Proficiency in Microsoft Office suite especially Word, Excel, PowerPoint

· Communication and collaboration tools on Google suite and/or Microsoft Teams platforms

· Basic understanding of architecture and technology solution development best practices

· Experience in power and utilities sector is helpful

Soft skills

· Language skills – fluent verbal communication and clear written communication skills required in English

· Needs to be a clear communicator, able to express point of view with empathy and sensitivity to the context / situation

· Ability to drive consensus – should be able to drive