Customer Success Specialist

Wallbox is a global company, dedicated to changing the way the world uses energy in the electric vehicle industry. We create smart charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.

Wallbox offers a complete portfolio of charging and energy management solutions for residential and semi-public use in more than 60 countries and soon will begin commercializing public charging solutions as well.

Founded in 2015, with headquarters in Barcelona, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow. Our talent has no borders - we welcome over 600 Wallboxers from over 40 nationalities in Europe, Asia, and the Americas.

Ready to change the world with us?

You will:

• Develop customized onboarding plans tailored to each customer's unique needs and goals.
• Guide new customers through the onboarding process, setting clear expectations of what needs to happen, by when, and by who to have a successful partnership.
• Coordinate and track end-to-end order-to-cash activities (delivery, branding, SIM cards, invoicing, payment…).
• Collaborate with customers to define success metrics and develop tailored success plans aligned with their goals.
• Promote and document rules and processes aligned with the agreement signed amongst the parties and the success metrics identified and agreed.
• Conduct regular check-ins and health assessments to ensure customer satisfaction and identify opportunities for up-selling or cross-selling.
• Build strong relationships with customers, serving as their trusted advisor and advocate within the company, becoming their ally in solving financial, legal, operational… challenges.
• Collaborate closely with cross-functional teams, such as Support and Product, to ensure prompt resolution of customer issues.
• Gather customer feedback and insights, serving as the voice of the customer within the company.
• Manage special projects targeting to reduce customer’s friction, increasing its satisfaction and retention.

Requirements

• 3+ years of proven experience in a customer-facing role, such as Customer Success Specialist/Manager or similar positions.
• Strong customer-centric mindset with a passion for delivering exceptional customer experiences.
• Solid understanding of sales processes and customer engagement strategies, with the ability to support sales / business development efforts and contribute to revenue growth.
• Excellent communication and interpersonal skills, with the ability to build rapport and relationships with internal and external stakeholders.
• Solid problem-solving and analytical abilities, with the capability to identify customer challenges and provide effective solutions.
• Ability to effectively manage multiple customer accounts and prioritize tasks based on customer needs.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
• Ability to work collaboratively with cross-functional teams.

Benefits

• 100% company paid private medical insurance, including dental coverage.
• Attractive compensation package.
• Friday afternoons off.
• Opportunity to advance your payroll (under request).
• Unlimited coffee.
• English classes.
• Monthly “All Hands” & other team events.
• Brand new canteen with a variety of breakfast and lunch dishes, everyday, for a discounted price.
• Over 45 different nationalities.
• No suits! Unless it’s Carnival or Halloween.

Please submit CV in English

*At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.