Technical Design Strategist

Posting Date

01/20/2026

601 Hawaii St, El Segundo, California, 90245-4814, United States of America

General Purpose of the Job

Describe the primary purpose or scope of the job. What must be accomplished and why it is performed.

The Technical Design Strategist is a key role within DaVita’s IT Learning & Development (IT L&D) team.  This teammate coordinates with Training Program Managers (TPM) to inform and ensure execution of the Pendo strategy. They are responsible for identifying and driving implementation of continuous improvement efforts to positively affect the teammate experience, functionality, accuracy, and efficacy of Pendo solutions. In this role, this teammate is the go-to technical expert for a team focused on developing and deploying in-app Pendo messages. This role will guide the Pendo efforts, ensuring technical excellence, and driving the success of our in-app onboarding, training, communication, and support initiatives. With a background in instructional design and digital learning, this teammate will be adept at aligning content across multiple formats with application workflows and business goals, ensuring cohesive and impactful learning experiences.

Essential Duties & Responsibilities

In order of significance, list the essential functions and responsibilities of the position. Do not include duties that are performed infrequently or require minimal time. All other duties are accounted for in “Other Duties as Assigned” which must remain on all Job Descriptions. 

• Content Development
• Serve as the primary technical point of contact for the Pendo team, providing expert guidance on strategy, development, and implementation.
  • Mentor team members on best practices for Pendo development and guide them on technical challenges.
• Scope incoming development requests to determine whether Pendo is the right solution, ensuring the team's efforts are focused on the highest-impact projects.
  • Work with TPM and stakeholders/partners to vet/assess Pendo requests against other learning and performance support modalities and recommend solutions.
  • Identify requests that should be forwarded to the Product team for awareness and create/maintain a process to stay ‘connected’ to the Product team in this regard.
  • Lead the creation and deployment of Pendo in-app guides, tooltips, walkthroughs, and Resource Center content to enhance user (teammate) application onboarding and training.
  • Ensure content is aligned with teammate workflows and business goals.
• Help manage development assignments for the Pendo team, assisting the TPM with creation of project tasks [in ClickUp] as needed.
  • Maintain the alert/emergency coverage schedule.
• Take ownership (facilitation, agenda, scheduling, etc.) of Pendo team check-In calls as directed by the TPM.
• Ensure best practices in UI/UX are followed, guaranteeing a seamless and intuitive user experience with Pendo guides.
• Stay up to date on trends and best practices in training. As needed, utilize instructional design expertise and experience with rapid development tools for end-to-end development of learning solutions (e.g., video, self-paced courses, job aids) that integrate with in-app guidance to support teammate enablement and product adoption.
• Quality Assurance
• Help establish and maintain a process for guide review and verification aligned with releases, periodic review schedule, and/or in response to field feedback.
  • Troubleshoot technical issues and guide the team toward solutions.
  • Establish and maintain a process and central location for documenting functionality test criteria, pass/fail status, and logging issues.
• Establish and oversee the process for a periodic SME content review cycle (similar to KB article SME review).
• Strategy
• Collaborate with Product team (e.g., UI/UX, User Research), ITL&D, and other stakeholders/teams as applicable to understand user (teammate) needs and translate them into effective Pendo solutions.
• Utilize Pendo analytics, dashboards, survey data, user research and other inputs to determine if guides are effective and working as intended, and use that data to recommend changes to the guides and/or the overall Pendo strategy to improve effectiveness, guide performance and utilization.
• Stay up to date on the latest Pendo features and trends, championing new ways to leverage the platform.
• Processes and Procedures
• Create and maintain Pendo process and procedure documentation and ensure alignment with project-specific review and ClickUp workflows/automation.
• Maintain Pendo guide template library for assigned application(s)
  • Remove obsolete/duplicate entries
  • Rename/u