IT Technology Support III

Department:

Location:

Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R108260

Minimum Requirements:

Associate degree in a related field and two (2) years of relevant experience or the equivalent combination of education and experience. Grade 4 (Hourly)

Position Description:

The University of Louisville is seeking to hire an IT Technology Support III. The position will assist with planning, coordinate acquisition and provide asset management, front line departmental support, troubleshooting and problem resolution for endpoint and AV technology, including voice, data and video. Plans and coordinates appropriate training for staff and administration on the use of endpoint and AV technology/software. Coordinate and support AV services for departmental and university meeting spaces. Provide support to faculty and staff engaged in research by assisting with data preparation, transfers and storage. Manages departmental technology resources and ensures technology is adhering to university standards. Coordinates all technology purchases. Consults on new technology and how existing technology may be leveraged to gain efficiencies within departmental functions.

Essential Duties and Responsibilities

• Provide front-line technology support for university departments and administration.

• Assist with endpoint and AV equipment lifecycle to include meeting spaces.

• Consult with departments and administration on appropriate use of technology.

• Monitor assigned service request queue/tickets ensuring accurate resolution and completion of computer and equipment repair for customers.

• Coordinates with third party vendors for repair or replacement of covered computer equipment.

• Support and maintain new technologies.

• Build, configure, and modify workstations and images, including installation of operating systems, applications, and company-specific files; configuring security settings; adding hardware drivers; and updating/patching operating system/applications.

• Maintain ongoing inventory of computers and related peripherals.

• Other duties and special projects as assigned.

Preferred Qualifications

• Bachelor’s Degree

• Three (3) year’s related experience.

• Effective oral, written and interpersonal communication skills.

• Demonstrated ability to prioritize work to meet multiple, competing deadlines.

• Demonstrated problem-solving abilities with a keen attention to detail.

• Higher education experience.

• Familiar with MAC IOS/OS

• Experience with MS O365

Competencies

• Proactive - anticipates and plans for problems before they arise.

• Analytical- evaluating data and other information with the ability to choose the best solution and make recommendations.

• Flexible – ability to change directions as needed for the good of the department or organization.

• Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information.

• Organized – manages time effectively, keeps tasks appropriately prioritized.

• Critical Thinking – ability to think through issues and identify appropriate options.

• Work Ethic – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency.

• Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility.

• Teamwork – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome.

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected