Special Assets Representative

Company Description

STCU is a growing regional credit union that is consistently rated one of the top-performing credit unions in the nation, and we have been named as one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our passion for integrity, service, innovation, education, people, and celebration.

STCU offers excellent benefits:

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance 
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here.  
Salary range: $22.50 - $30.88 per hour

Job Description

*This position has the ability to work a hybrid schedule at the end of 90 day training period*

The Special Assets Representative is responsible for effectively working delinquent real estate loan accounts, overdrawn share accounts, repossessions, asset recovery, and bankruptcies to ensure the best possible outcome for both the member and the credit union.

Core Job Requirements/Outcomes

• Manage specialty collection queues by taking initial foreclosure action, completing bankruptcy filings, issuing accounts for repossession, monitoring asset liquidation, and making charge off recommendations.
• Manage asset recovery by completing necessary legal work, referring accounts to outside collection agencies, and posting third-party payments and invoices.
• Provide exceptional member service by maintaining positive, professional relationships with members while discussing sensitive, personal financial circumstances in a straightforward and tactful manner.

Other Essential Functions

• Adhere to and remain compliant with Federal and State Regulations pertaining to the FDCPA and bankruptcy code by attending available webinars and completing applicable training courses.
• Determine reasonable action to be taken on accounts work by identifying risk and analyzing credit reports.
• Foster positive relationships by creating a cohesive environment and contributing to the team’s overall success.

Qualifications

Education: High School diploma or equivalent required.

Job Experience: Minimum one-year financial industry experience including frontline or lending is required. Prior consumer collections experience is preferred. Basic knowledge of laws pertaining to collections for FDCPA and UDAAP is preferred.

Software Skills: Previous experience with PACER, COVIUS, and Temenos is desired. Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands: Must be able to regularly talk, hear, and operate a computer, keyboard, mouse and basic office equipment and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Additional Information

Please review our website for more information at stcu.org/careers.