(HSS) Program Manager – Permanent Supportive Housing

Description

Job Title: Health & Social Services (HSS) Program Manager – Permanent Supportive Housing

Grade: M1

FLSA Status: Exempt 

Department: Health & Social Services 

Assignment Category: Regular, Full-Time 

Location: Varies

Reports to: VP of Health & Social Services  

 Who We Are:Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1,400,000 meals and coordinated services to 6,800 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values:Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.Integrity – Representing the values of honesty, trust, and transparency within our community.Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.Inclusive – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.Top Workplace Award RecipientServing Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for four years in a row from 2019-2022.

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package.
• Serving Seniors pays 100% of employee’s medical & dental coverage (for employees who qualify for benefits).
• We offer paid holidays and paid time off to all employees.
• We offer a floating holiday to all employees.
• We offer up to a 3% match on 403(b) retirement plans, to all employees.
• We’ve been voted a best place to work for over three years in San Diego.
• We are a stable company with over 50 years of experience.

Job Purpose

The Health & Social Services (HSS) Program Manager – Permanent Supportive Housing will be responsible for the following core functions: provide day-to-day PSH operations, oversight, and programming to promote housing retention and/or implement eviction prevention services as needed for older adults, including those who have experienced homelessness; provide leadership, supervision, and professional development to program staff; oversee successful execution of site-specific PSH programs and initiatives, and the delivery of general support services; works independently and collaboratively with the San Diego Housing Commission; develop and track program goals, consistent with best practices and adhering to organizational and contractual expectations; create and maintain relationships with older adult community, as well as internal and external partners of Serving Seniors.

Additionally, this role will regularly collaborate with the VP of Health & Social Services and other HSS Program Managers to ensure effective alignment of goals and objectives for the HSS Department.

Requirements

Job Duties and Responsibilities

· Provides leadership and oversight for the entire PSH team.

· Ensures PSH program is meeting or exceeding all contract requirements and following all policies and procedures related to the PSH programming.

· Directly supervises two case managers and one Housing Specialist.

· Leads the recruiting, hiring, onboarding, and training of new program staff.

· Develops and monitors tracking systems to allow for accurate data collection and reporting and review applicable databases for data quality and completeness.

· Provides oversight of case mana