Network Services Director

About us

Join National Grid’s digital transformation! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us on this incredible journey, We need you!

We want to find an innovative, adaptable, and results-oriented Network Services Director to help develop and evolve our capabilities for the Network and Critical Infrastructure Solutions department in Waltham, MA (Candidates may also reside in either Massachusetts, Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine). These capabilities will allow us to provide an always improving experience to our customers while reducing our costs to serve them. If you yearn to be innovative, contribute new ideas, and play a critical part in our Digital Platforms and Infrastructure Technology organization, we want to hear from you!

Job Purpose

This role will ensure that the NCIS (Network and Critical Infrastructure Solutions) organization of DPIT (Digital Platforms & Infrastructure Technology) provides internal Network products knowledge and technical integrity across Data Network Product portfolio in support of the IT and OT infrastructure and services delivered to National Grid businesses. Further to ensure the data network meets the current and future needs of the organization, as well as adhering to the best practices and standards of data security, reliability, and performance.

This role is accountable for the end-to-end experience of the product features and platforms, driving strategic direction of the Network Services Portfolio, managing the product, features, platforms through its lifecycle. They will work as the primary interface between senior stakeholders within IT and the NG Business to direct staff to clearly define, communicate, document, and manage product requirements. The Product Manager will clearly articulate product vision, document and manage the product roadmap, determine TCO/ROI, the high level product release milestones and epics, and MVP. They produce clear line of sight into cost forecast and resource demand. This role will lead a team of Network Architects that produces technical standards, policies, guidelines and architectures that enable the detailed design and delivery of services that meet the requirements of the business while simple and cost effective to install, run and maintain. Oversee the delivery of network architecture roadmaps through technical innovation based on research, industry expertise, cost analysis and technical knowledge.  They will be responsible for building business cases, providing competitive analysis, investment planning and prioritization, product performance report and delivering OKRs
 

Key Accountabilities

•    Design and implement data network services for various IT and OT projects and initiatives
•    Collaborate with other IT and OT leaders within National Grid, business stakeholders, and vendors to align the data network product and services with the organizational goals and objectives
•    Monitor and optimize the data network service, user experience and quality
•    Provide data network product guidance and mentorship to junior staff
•    In-depth knowledge and working experience in the product development, roadmaps and service delivery for the technology. 
•    Overall accountability of vision, roadmap, and delivery of the product. Owns the product strategy which drives the vision and roadmap, and manages the product throughout its entire lifecycle, not just the development phase.
•    Manages or works closely with architecture, engineering, product owners, finance, and delivery functions to provide the end-to-end product experience to end user customers.
•    Engages with technical design and project managers, to ensure understanding of service acceptance criteria and agree processes for testing that criteria are met.
•    Evaluates major options for providing IT/OT services effectively and efficiently and recommends solutions. Develops and presents business cases for high-level initiatives to executive management for approval, funding, and prioritization.
•    Develops models and plans for the implementation of the Network Product and Service strategy, taking advantage of opportunities to improve business performance.
•    Ensures that those within reporting line are appropriately developed, motivated, empowered and that they deliver appropriate results.
•    Oversight of product financials, cNPS metrics, OKR and KPI metrics, product ROI and TCO.
•    Lead and manage all aspects of IT operations, i