Senior Manager, Business Operations - Remote

Company Description

PayNearMe develops award-winning technology to facilitate the end-to-end customer payment experience, making it easy for businesses to manage and accept payments. The company enables more ways to pay by offering all major payment types and channels in a single platform. PayNearMe is the technology company that’s changing how payments are made.

We are a diverse and collaborative company that loves to delight its customers (merchants, consumers, etc.) with simple, useful and practical product/service offerings. PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments monthly. We’re headquartered in Silicon Valley with our employees distributed all across the US. Help us reimagine payments!

We’re in growth mode and looking to add a dynamic Senior Manager, Business Operations, reporting to our VP, Business Operations.

Job Description

• Identify, size and prioritize company-wide projects that enable PayNearMe to efficiently drive rapid growth
• Lead project-based work with cross-functional teams to design and implement operations best practices - focusing on cross-functional business processes
• Collaborate with leaders across the company to identify key metrics, build dashboards, and recommend data-driven actions to drive operational quality, scalability, and efficiency
• Partner with functional and technical leaders to set data and systems requirements to support operations needs
• Support enterprise tool selection, optimization/rationalization and support for cross-functional processes including Sales, Finance, HR, Legal, etc.
• Partner with Product and Engineering leads to define the right line between product functionality and enterprise tools

Qualifications

•  Proven ability to collaborate across all functions and levels within an organization in order to drive projects through to completion
• Proven problem-solving and process improvement experience including issue identification, process mapping, opportunity quantification/prioritization, and solution design
• Strong written and verbal communication skills including presenting to and influencing large groups
• Comfort working with a widely distributed team in a fast-paced environment where goals may be ambiguous or change quickly
• Knowledge of Lean / Six Sigma methodologies or Project Management methodologies a strong plus
• Experience with key enterprise tools (Salesforce, Zendesk, Jira.) a plus
• Payments industry experience is a plus 
• Bachelor’s degree
• 4-7 years relevant experience in Management Consulting or Operations Analysis

Additional Information

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups (2-3 days, company paid)

Salary Range: $150,000 - $170,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

—

CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE

Effective Date: January 1, 2020

Last Reviewed on: December 23, 2019

PayNearMe, Inc. (the “Company”) is providing you with this Notice (“Notice”) to inform you about:

1. the categories of Personal Information that the Company collects and maintains about applicants; and
2. the purposes for whi