Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Twinsburg

                    

Facility

Twinsburg Family Health Center

                     

Department

Ambulatory Operations Transition-Regional Operations

                      

Job Code

U99943

                     

Shift

Rotating Shifts

                       

Schedule

8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Twinsburg Family Health & Surgery Center and become a part of one of the most respected healthcare organizations in the world. Twinsburg Family Health & Surgery Center is a state-of-the-art facility that provides world class care through advanced specialty care, primary care and surgical services.  

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, you will ensure patients and visitors have an exceptional experience throughout the entire registration, intake and scheduling process. Patients and their families are looking for an empathetic, warm individual who is comfortable with entering patient rooms, helping with registration at the bedside, offering small comforts and handling sensitive conversations such as co-pay collection with compassion and professionalism.

Caregivers in this role will work from 8:00am – 4:30pm with rotating weekends and holidays.

A caregiver who excels in this role will: 

• Perform registration and obtain information about demographics, insurance, medical and financial.  
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  
• Function as a Super User and act as a resource for the training of new caregivers.  
• Provide registration and cash collection access in Epic. 

Minimum qualifications for the ideal future caregiver include: 

• High school diploma or equivalent
• Minimum of 2 years of experience in a customer facing role with in person or phone contact OR an associate’s degree which may substitute for up to 1 year of the stated experience OR a bachelor's degree which may substitute for up to 2 years of the stated experience

  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

Physical Requirements:

• Ability to communicate and exchange accurate information. 
• Ability to perform work in a stationary position for extended periods.  
• Ability to work with physical records or operate a computer or other office equipment.  
• In some locations, ability to travel throughout the hospital system.  
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

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